National Operations Administrator at Eaton USA

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Timekeeping, Onboarding, Forecasting, Revenue Tracking, Salesforce, Administrative Skills, Customer Service, Microsoft Applications, Multi-tasking, Attention to Detail, Independent Judgment, KPI Management, Invoicing, Research, Purchase Orders, Pro-Cards

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Adhere to all expectations of the National Operations team processes and procedures. Support Field Service personnel and partners to ensure accurate, timekeeping, onboarding, forecasting and revenue tracking. Knowledge of all significant Field Service initiatives related to campaigns, Growthpoint, ERP, financials, and CSE KPIs. Monitors and manages Electronic Timecard (eTC) for the area, including performing audits, making changes to Salesforce, entering manual entries, submitting exception reports. Running queries, managing billable Work Order (WO)- revenue reports, working on open billable WOs, managing/reviewing CSE administrative requests, serving as SalesForce (SF) SME point of contact, and tracking down necessary information to close WO and collect timely revenue. Manage battery scrap commission program for respective area CSEs. Ensure checks are received and processed. Work with CSEs and Battery vendors for accurate and timely EPA paperwork documentation. Handles Invoicing; conducts research, sets up suppliers, codes, preps and obtains Signatures for Invoices, ensures they are coded correctly in assigned SAP Dolphin box. This includes vendor non-Preventative Maintenance Expenses. Completes administrative duties including, but not limited to, serves as first point of contact for the staff; provides customer site requirement letters; and handles all mailing and shipping, including administrating the FedEx account for the area. Assist in managing the CSE monthly Key Performance Indicators (KPIs) such as accurate time reporting, Quality of Service contacts, Time to Complete, Open WO reporting metrics etc, to ensure the success of CSEs and the business. Secures Purchase Orders for CSE working with CSE, vendor and purchasing group to assure POs are secured in timely fashion in order for jobs to be performed, manages Pro-Cards (p-Cards) , collects invoices, and codes in system. Bachelor's Degree or pursuing a Bachelor's Degree from an accredited institution, with anticipated graduation date no later than 12/31/2026. Minimum of three (3) years experience of administrative or customer service experience Must be legally authorized to work in the United States without company sponsorship, now or in the future. This is a remote role- No relocation benefit is being offered for this position. Self-starter and motivator Attentive to details, and focus on customer satisfaction Independent judgment is required to plan, prioritize and organize diversified workload Ability to handle change in a fast-paced environment Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel) Ability to multi-task, prioritize and complete requests and assignments in a timely manner The application window for this position is anticipated to close on January 8, 2026. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-RC2

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Responsibilities

The National Operations Administrator supports Field Service personnel by managing timekeeping, onboarding, and revenue tracking processes. They also handle invoicing, administrative duties, and ensure compliance with various operational metrics.