National Operations Manager – UK CDC Retail Network
Are you ready to lead a national retail network and shape the future of store operations across the UK?
Do you enjoy driving performance, leading high-performing teams, and delivering exceptional customer experiences?
… then this may be the role for you.
Turn strategic vision into operational excellence
We’re searching for a senior leader to have full operational responsibility for our UK CDC retail network. As a National Operations Manager, you’ll lead the end-to-end delivery of our retail strategy – from team performance to profitability, customer experience to compliance. With the support of the Commercial Director, you’ll ensure our stores run smoothly, efficiently, and successfully.

In this high-impact role, you will:

• Deliver the national retail strategy, driving sales, margin and customer happiness across the CDC network
• Directly manage Regional Operations Managers, encouraging talent and performance across a layered team structure
• Lead all aspects of budgeting, forecasting and cost control to ensure financial performance across all locations
• Identify and lead operational improvement projects to optimise store performance and customer journey
• Ensure compliance with internal standards, legal regulations, and Crown/Deco policies
• Champion a culture of customer-first service and high performance through mentor and leadership
• Drive innovation and transformation across our national store footprint

Do you bring the experience to lead at scale and the mindset to transform retail?

We’re looking for someone who offers:

• Shown success in a senior retail operations role, with experience across a multi-site, customer-facing environment
• Experience leading large-scale, multi-level teams with strong people development capabilities
• Strong commercial and operational skill, with confidence in data-driven decision making
• A track record of improving performance, leading cultural change, and delivering strategic outcomes
• Deep understanding of store operations, budgeting, stock control, and workforce optimisation
• Experience influencing senior stakeholders and contributing to long-term business planning

Are you a leader who encourages, empowers, and gets results?

To succeed in this role, you’ll be:

• Strategic in your thinking – aligning retail operations with long-term goals
• A people-first leader – focused on coaching, development, and team performance
• Customer-focused – always improving on customer experience
• Commercially sharp – confident analysing data and making informed decisions
• Collaborative and influential – able to lead change across functions and regions
• Committed – turning plans into reality

This is an opportunity to make a meaningful mark on the future of retail at Crown Paints. You’ll join a collaborative, customer-centric business with a strong vision and the tools to succeed.
Does it sound like a match to you?
If you’re ready to take the lead and shape the performance of our UK CDC network, we’d love to hear from you.
Application due
2025-06-13
Seniority Level
Director
Job Functions
Sales
Industry
Chemicals
Crown Paints is one of UK’s most renown paint manufacturers and we have been manufacturing for over 200 years, with over 60 years proudly holding the Royal Warrant. However, what really sets Crown apart is the support we provide for cultural, humanitarian and scientific causes across the world through our ownership structure. Crown Paints is part of the Hempel Group, which gives our company stability and our employees extended, global career possibilities

In this high-impact role, you will:

• Deliver the national retail strategy, driving sales, margin and customer happiness across the CDC network
• Directly manage Regional Operations Managers, encouraging talent and performance across a layered team structure
• Lead all aspects of budgeting, forecasting and cost control to ensure financial performance across all locations
• Identify and lead operational improvement projects to optimise store performance and customer journey
• Ensure compliance with internal standards, legal regulations, and Crown/Deco policies
• Champion a culture of customer-first service and high performance through mentor and leadership
• Drive innovation and transformation across our national store footprin

To succeed in this role, you’ll be:

• Strategic in your thinking – aligning retail operations with long-term goals
• A people-first leader – focused on coaching, development, and team performance
• Customer-focused – always improving on customer experience
• Commercially sharp – confident analysing data and making informed decisions
• Collaborative and influential – able to lead change across functions and regions
• Committed – turning plans into realit