National Service Manager at Rotork Controls

Lucca, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Qualification, Engineering, Service Management, Profit and Loss Management, Leadership, Process Development, Customer Focus, Decision Making, Mechanical Knowledge, Electrical Knowledge, Sales Support, Team Management, Forecasting, Utilization, Strategic Planning, Relationship Building

Industry

Industrial Machinery Manufacturing

Description

Job Description This is a key role to ensure development and growth of Rotork site service market share, sales and profitability, whilst providing excellent service to our customers and supporting their requirements. Act as a member of the country leadership team and working closely with the end Market Sales Teams and Country Manager to promote and grow RS market share, leads the Service Operations team for delivering Service support. The role is responsible for the service back-office operations staff, workshop facilities and field engineers. Reporting to the Head of Service, this role will work closely with the End Market Sales Teams and County Manager whilst managing a team of field technicians based on this facility. In this role you are financially responsible for reporting accuracy, forecasting, utilization, profit and loss and strategic planning. The post holder will lead, manage and motivate the team, manage long-term projects within the service department and ensure sale opportunities are handled timely and properly to assist the sales team in order to convert day-to-day service work orders. This role would suit a driven, customer-focused individual who is able to make decisive decisions meeting deadlines under pressure. Qualifications Experience Requirements: Technical qualification in engineering or equivalent relevant experience. 5 years’ experience working in a service/practical engineering environment. Knowledge of mechanical and electrical products. A willingness and ability to travel. Fluent English The Successful Candidate: Able and willing to take ownership, responsibility, accountability and decision making A proven record of successful effective profit and loss management. Demonstrate leadership skills, industry knowledge, and track record of achieving results. A demonstrable proficiency in process development and measurable process improvement. Ability to build excellent relationship across business units. Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business. Department: Service

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Responsibilities

The National Service Manager is responsible for developing and growing the service market share and profitability while ensuring excellent customer service. This includes managing the service operations team, back-office staff, and field engineers to support sales and service work orders.