National Service Officer

at  Paralyzed Veterans of America

Working at PVA provides the opportunity to join a diverse and passionate team of individuals committed to improving the lives of veterans, specifically the lives of veterans with spinal cord injuries and disease and their caregivers.
At PVA, our employees know they are making a difference every day. Our unique backgrounds and cultures blend together to help us fulfill PVAs mission. So, whether youre at our National Office in Washington, D.C., or one of our several service offices across the country, you have the benefit of knowing that everything you do is part of PVAs effort to help our veterans. Join us and make a difference!
Job Title: National Service Officer
Reports To: Region Director
Position Overview: Completes a comprehensive training program which enables the Candidate to become familiar with the full range of laws and regulations dealing with all veteran’s benefits and learns duties and responsibilities necessary to provide expert services offered by the Paralyzed Veterans of America through the Veterans Benefits Department and to represent veterans and their dependents with claims before the Department of Veterans Affairs.

QUALIFICATIONS:

• Must have a minimum of a high school diploma or GED, with higher education or related experience preferred.
• Must possess above average oral/written communication skills and strong interpersonal relation skills.
• Must be able to obtain VA accreditation for representatives.
• Must maintain the confidentiality of all personnel and client files and information.

• Participates in, and must successfully complete, all aspects of a specially designed training program. The training will be conducted in a National Service Office as assigned. The candidate must progress in a timely manner through the program, with minimum scores of seventy (70) percent or greater, with two or fewer test failures.
• Develop a thorough knowledge of the Department of Veterans Affairs laws, regulations, and procedures that pertain to benefits, including, but not limited to: compensation, pension, education, accrued benefits, burial at death, loan guaranty, insurance, and medical coverage.
• Accepts and develops selected benefits claims for submission to the Department of Veterans Affairs that are compatible with the candidate’s level of training and competence.
• Participates in all aspects of office management and operations, while maintaining a high level of professionalism to include, but not limited to, adhering to the policy of wearing business attire.
• Actively participates in chapter, community, and other Paralyzed Veterans of America organizational activities.
• Develops a demonstrated proficiency in the use of personal computers and software programs utilized by the Paralyzed Veterans of America.
• Learns how to develop and maintain an active and effective outreach program.
• Travels as required by the Veterans Benefits Department, and attends scheduled training seminars.
• Performs other duties as assigned.
• Upon successful completion of the training program, the candidate will be promoted to NSO II.