ABOUT EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

Education, Experience & Skills

• Experience in the planning, coordination and delivery of student events.
• Experience in working and engaging students from diverse backgrounds.
• Experience (or willingness to learn) providing student services to international students under the Higher Education Standards Framework (Threshold Standards) 2021, Standards for RTO’s 2015, and the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
• Excellent oral and written communication skills, with an ability to communicate to diverse student, staff and/or stakeholder groups.
• Demonstrated ability in working under pressure, handling multiple priorities and projects simultaneously.
• Demonstrated ability to work independently and as a member of a team.
• Demonstrated commitment to improving student engagement and customer experience.
• Positive can-do and helpful attitud

ABOUT THE ROLE

The National Student Events and Engagement Manager is the driving force behind a positive and inclusive student experience at EDU.
This role’s primary goal is to empower key stakeholders to increase student engagement, success, and well-being. By collaborating with internal and external partners, the manager leads the implementation of a national engagement strategy, making sure all initiatives are accessible and equitable for every student.
The manager also oversees a student satisfaction survey framework, using the data to identify areas for improvement and meet both internal and external reporting requirements.

KEY RESPONSIBILITIES:

• Work with the Student Experience and Student Administration teams to execute on an EDU student engagement strategy.
• Create a national calendar of events including student engagement events and learning support workshops.
• Plan and coordinate student engagement events across campuses as well as orientation and graduation, working collaboratively with internal and external stakeholders to deliver student events aimed at improving engagement and sense of belonging.
• Execute the student satisfaction survey framework across the lifecycle ensuring all regulatory survey data gathering is met.Work with all key stakeholders to understand student satisfaction results and identify opportunities for improvement.
• Manage and build student engagement on social media platforms.
• Monitor, investigate, resolve and respond to Google reviews of EDU brands.
• Establish and engage Alumni.
• Select, coach and meet regularly with Student Committee/Ambassadors.
• Proactively engage with EDU student community to increase awareness and participation in campus/student events.
• Promote student counselling services.
• Coordinate student at-risk program in collaboration with Student Experience teams and Learning Skills Advisor.
• Manage and coordinate nationally relevant student communications and a student newsletter, including developing a consistent tone to our written communications.
• Conduct regular reviews of the Student Handbook.

Education, Experience & Skills

• Experience in the planning, coordination and delivery of student events.
• Experience in working and engaging students from diverse backgrounds.
• Experience (or willingness to learn) providing student services to international students under the Higher Education Standards Framework (Threshold Standards) 2021, Standards for RTO’s 2015, and the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
• Excellent oral and written communication skills, with an ability to communicate to diverse student, staff and/or stakeholder groups.
• Demonstrated ability in working under pressure, handling multiple priorities and projects simultaneously.
• Demonstrated ability to work independently and as a member of a team.
• Demonstrated commitment to improving student engagement and customer experience.
• Positive can-do and helpful attitude