EDUCATION:

• A University or Collage degree in Computer Science, Information Technology and or an equivalent combination of education, training and experience.
• Solid knowledge of web development, web hosting environments and server infrastructure.
• Knowledge of deployment and maintain web services (DNS, cloud services e.g. Flywheel and WP Engine).

EXPERIENCE:

• Experience with at least one web content management systems (e.g. WordPress, Drupal, SiteCore, Joomla, Umbraco)
• Minimum 3 years of WordPress experience.
• Web development experience with HTML5, CSS, php, MySQL, Javascript/jQuery at a level sufficient to make changes or edits to existing site content and adapt previously approved materials.
• Proven experience and expertise in building websites that comply to AODA and WCAG2.0 standards.
• Experience delivering or receiving peer support services would be an asset.
• Lived experience with mental illness including addiction, either through self or a loved one would be an asset.
• Health care/not-for-profit experience preferred but not required.

SKILLS AND ABILITIES:

• Exceptional organizational and time management skills with a strong attention to detail.
• Proficient with MS Office 365.
• Effectively able to work under pressure and manage change in a fast-paced environment.
• Good client support skills and be proactive in the communication.
• Exceptional verbal and written communication, relationship management, and presentation skills.
• Strong employee relations orientation and a commitment to serve staff and management.
• Resourceful, hands-on self-starter with a strong work ethic and a collaborative, team-oriented style.
• Capability to work independently h limited supervision in a remote work setting.
• Innovative thinker with strong organizational, interpersonal, and leadership skills.
• Problem solving to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations to resolve the problem.
• Highly motivated and passionate about mental health.
• Bilingual (French & English) would be an asset.
  Compensation: $35.70 – $ 38.46 per hour commensurate with experience and qualifications; along with benefits, a flexible work environment and a workplace culture committed to personal wellbeing and psychological safety.
  Benefits: Dental care, extended health care, life insurance, vision care, employee assistance program, flexible schedule, paid time off (sick and work life balance days), 6% vacation pay in lieu of paid vacation time off, wellness program, work from home, hybrid work.

Web Development

• Web design, development and maintenance of CMHA websites’ WordPress templates and plugins (php, JavaScript/jQuery, HTML5, CSS, MySQL, WordPress) and ensuring they are up-to-date, secure, and functioning optimally on both desktop and mobile platforms.
• Install, configure, and customize WordPress themes and plugins according to business requirements.
• Communicate with CMHA national, division, and branch teams to discuss their website design and development needs.
• Resolve conflicts, prioritize needs, and develop and manage website content.
• Keep up with the latest trends, stacks, and frameworks in the web development environment (php, JavaScript/jQuery, HTML5, CSS, MySQL, WordPress).

Website Administration & Maintenance

• Monitor site performance, uptime, and reliability, implementing proactive measures to minimize downtime.
• Manage website backups, disaster recovery procedures, and ensure secure storage of critical data.
• Establish and document standardized web maintenance schedules (updates, patches, security checks).
• Oversee hosting environments, domain renewals, SSL certificates, and DNS configurations.
• Ensure compliance with accessibility (AODA/WCAG2.0), privacy, and security standards.

System & Process Improvements

• Develop and implement workflows for web request intake, prioritization, and escalation.
• Create documentation and knowledge bases for routine website maintenance tasks.
• Automate repetitive processes (e.g., plugin updates, security scans, performance reports).
• Introduce monitoring tools (Google Analytics, uptime monitors, vulnerability scanners) for continuous improvement.
• Evaluate and recommend new hosting, CMS, or cloud service providers to improve efficiency and reduce costs.

Security & Compliance

• Perform regular vulnerability assessments and security audits of websites and servers.
• Implement user access controls, roles, and permissions for content editors and administrators.
• Monitor and mitigate security risks including malware, brute force attacks, and unauthorized access.
• Stay updated on cybersecurity best practices and apply to organizational web systems.

Collaboration & Support

• Act as the first point of contact for technical website issues from divisions/branches.
• Train staff on website content management and best practices for publishing.
• Work with internal communications and IT to align web content strategy with organizational goals.
• Provide technical support for third-party integrations (CRM, email marketing, donor systems).

Strategic Planning

• Develop long-term strategies for scalability, modernization, and sustainability of web platforms.
• Maintain an inventory of all CMHA websites, plugins, licenses, and related digital assets.
• Establish KPIs and reporting structures to measure website health, performance, and usage.
• Participate in digital transformation initiatives to align websites with CMHA’s national strategy.