National Workshop Manager ANZ at Electrolux Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Strategic Thinking, Customer Focused, Problem Solving, Collaboration, Negotiation, Results Driven, Self Motivated, Resilience, Operational Planning, Technical Service Knowledge, Change Management, Stakeholder Engagement, Coaching, Continuous Improvement, Data Integrity

Industry

Manufacturing

Description

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! About The Role Your role as National Workshop Manager is to lead the Electrolux Repair Workshop businesses, which will develop and embed a robust and innovative strategy. You will be responsible for the planning and delivery of a simply outstanding, effortless service experience. You will create and execute a framework and supporting programs which meet Key Performance Indicators (KPIs); Repair Cycle Time (RCT), Scrap Rates, Coding and Data Integrity and within budgeted operational costs. As a Senior Leader, you are responsible for the performance of the State service workshops, the internal EHP employees and independent contractors who operate within and manage the workshops across ANZ. You will review, design and execute a change program across the service centres to standardize processes, align capability and to drive exceptional service operations. What You’ll Do You will develop and execute a robust operational plan for the Service workshops, which aligns and supports the delivery of the Peace of Mind business plan and KPI’s. You will be working closely with key internal stakeholders such as Customer Contact Centre, Service Engineering and Sales teams. You will lead and guide the in-branch workshop contractors nationally to ensure the delivery of high-quality technical services to consumers and the broader business. You will ensure high quality technical repairs, with focus on cost constraints and repair cycle times. You will be responsible for: Creation of a national workshop plan which ensures. Current & future attraction, development, performance and retention of service technicians and organisations, Alignment with key internal stakeholders’ needs & capabilities, to enable delivery of high-quality repairs and serviceability, Strong attention to lifting capability and aligning processes and procedures across workshops, improving performance and standardizing operations, An efficient service operating model; processes and related IT systems, with a focus on continuous improvement. Ensure the team’s execution of the operational plan to deliver key KPIs within budgeted cost-to-serve (including labour and spare parts costs) for both in warranty and paid service. Engaging with key stakeholders, building solid & value adding relationships which enable achievement of the operational plan & related objectives, Provide ongoing coaching & training support to ensure optimal performance of leaders & their teams, Ongoing monitoring & communication of performance results against set objectives and programs within the context of the overall operational plan, Provision of input into service methods, key consumer strategies and arrangements by recommending operational practices nation-wide. Ensure the sustainability of a safe work environment for all employees and compliance with legislative and company standards Who You Are You have previously led a National Service or related business, ideally within Whitegoods or another service-type industry It is also advantageous if you possess relevant technical service knowledge Collaborative - Values experience and contributions of individual team members as well as peers; demonstrates willingness to collaborate using effective communication to find new, creative solutions to problems as well as emerging opportunities, Customer focused - You understand and empathise with people and can apply your people and problem-solving skills to reassuring customers, A problem-solver – You use your analytical skills to see challenges as opportunities, Self-motivated - You are driven to succeed and focused on leading your team to achieve, A leader - You have a vision and a purpose, and you can inspire and influence others to not only share it, but apply their abilities to achieving it, Resilient - You seek out the opportunities and set about realising them with a customer first mind-set, A strategic thinker - You can join the dots to take us from where we are to where we want to be, mapping the clear routes and strategies essential to achieving our goals, Results-driven -You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer. A negotiator - You understand good negotiations begin long before doing a deal, through building good working relationships, understanding your suppliers’ motivations and starting from a confident position Why work for Electrolux? Step into a career with a Global Leader in Home Appliances, where innovation meets purpose, and people are at the heart of everything we do. Enjoy our flexible and hybrid working environment, designed to support your lifestyle and productivity. Recharge with CARE Day an additional day off just for you Take advantage of exclusive discounts on our products for you, your family, and friends. We offer secure onsite parking, so your day starts and ends with ease. Our Mentorship Program connects you with experienced leaders to support your personal and professional development. Stay healthy with annual onsite flu shots, skin checks plus access to wellness sessions and webinars to support your physical and mental health. Join a workplace that celebrates diversity, equity, and inclusion, backed by our dedicated DEI Committee. Be part of a company committed to sustainability, with real action behind our environmental goals. As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you!

Responsibilities

The National Workshop Manager is responsible for leading the Electrolux Repair Workshop businesses, developing strategies, and ensuring high-quality service delivery. This includes managing performance metrics, standardizing processes, and engaging with stakeholders to achieve operational goals.