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(Native Speaker) French Customer Relations Analyst at Tasq Staffing Solutions, Inc.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Language Proficiency, Case Management, Quality Assurance, Legal Analysis, Compliance, Risk Management, Regulatory Compliance, Stakeholder Management, Complaint Handling, Documentation

Industry

Staffing and Recruiting

Description

Work Setup: Temporary Hybrid Set-up (Once a week onsite) | BGC Taguig Start Date: ASAP The Senior Customer Relations Analyst is responsible for end-to-end handling and quality assurance of complex customer relations cases for the FR Market, including escalations with legal, regulatory, and reputational risk. The role ensures that case assessment, documentation, response language, and decisioning meet internal standards for accuracy, defensibility, and readiness prior to customer release, external submission (where applicable), or case closure. The position partners cross-functionally with Legal, Compliance, Risk, Privacy/Security, Reputation/Comms, Product, Quality, and Frontline teams to enable timely resolution, consistent complaint handling, and continuous improvement across the FR customer base. Qualifications: Must have Background in Law / Paralegal / Compliance – Contracts Graduate of Law courses or at least 1 year experience as a Paralegal

Responsibilities

The role involves end-to-end handling and quality assurance of complex customer relations cases for the French market. It requires partnering cross-functionally with Legal, Compliance, and Risk teams to resolve escalations and improve complaint handling.