JOB SUMMARY

The Job Holder will process mail and packages for a multitude of establishment customers, inclusive of military personnel, industry partners, contractors, civil servants, and The Royal Marines Charity personnel, including any off-site MOD assets under CTCRM chain of command.
The role will ensure personnel within the establishment can send and receive mail deliveries in a timely manner, within budgetary constraints and MOD Policy. The post holder will be required to effectively communicate with all personnel working within the establishment, contributing to an inclusive culture, treating others with fairness and respect in accordance with Service Values and Standards.
The ability to use initiative, work without supervision, prioritise, show determination and integrity in the pursuit of objectives.
Take responsibility for quality of own work, seek opportunities for improvement and remain current with procedural changes in the delivery of mail services.
Demonstrate effective communication skills and interest in others to develop a range of contacts to meet the requirements of the role.
Respond sensitively to confidential matters in a discrete and professional manner, secure sensitive packages appropriately and report missing or lost items immediately through the correct channels. Uphold personal detail security to safeguard requirements of GDPR (General Data Protection Regulation), for the protection of information.
The ability to pay attention to detail, whilst also keeping an overview on the wider perspective. Listen attentively to others and check understanding by asking questions or consulting with department chain of command as appropriate.
This position is advertised at 37 hours per week.

JOB DESCRIPTION

Processing of all outgoing mail, including:

• Sorting of outgoing 1st and 2nd class mail, recorded delivery and Parcel Force.
• Utilisation of online mail facilities to support current mail delivery processes

Customers include, Industry Partners, Contractors, Gordon Messenger Family Centre, Royal Marines Charity, UIF shop, Straight Point Range, Water Activity Centre, Civilian Accreditation, all Military Departments and messes including Recruits, Courses and Civilian Staff.

Processing of all incoming mail, including:

• Royal Mail, Parcel Force, Amazon, DHL, UPS, Evri etc throughout the day
• Sorting of all internal flyers, notice board announcements, surveys (military), military publications into departmental pigeonholes.
• Redirecting mail and parcels (internal and external), pre-paid mail, medical test packages, general mail and Royal Marines Charity returns

Liaising with individual and departments to arrange collection of large/heavy items
Ensuring security of mail room at all times including opening and closing procedures, restricting access, maintaining security of all mail.

PERSON SPECIFICATION

We are looking for an enthusiastic, flexible and highly motivated individual with strong organisational skills. Ability to organise, prioritise and work independently is key along with strong communication and interpersonal skills. We want people that can make a difference and are trusted to provide the best service for our customers.

Essential skills required:

• IT Literate and good understand of MS Office (Outlook, Word, Excel)
• Willing to learn new skills and follow regulations and policy
• Ability to complete the task at hand in a time sensitive manner or escalate where necessary
• Ability to work independently

BENEFITS

Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days paid annual leave rising one day a year to 30 days upon completion of 5 years’ service.
• 8 public holidays per year plus a privilege day for HM The King’s Birthday.
• Enhanced parental and adoption leave.
• A culture encouraging inclusion and diversity.
• Free on-site parking
• Free use of gym and swimming pool.
• Learning and development tailored to your role
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Administration / Corporate Support