NBS Front Desk & Reservations Consultant- Niseko at Ski Japan Travel Co Ltd

Niseko, Shiribeshi Subprefecture, Japan -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual Communication, Reservation Management, Cash Handling, Scheduling, Complaint Resolution, Payment Processing, Microsoft Excel, Microsoft Word, Organization, Multi-tasking, English Proficiency, Japanese Proficiency, Rostering Software, Front Desk Operations, Local Knowledge

Industry

Leisure;Travel & Tourism

Description

NBS FRONT DESK & RESERVATIONS CONSULTANT Niseko Base Snowsports is seeking enthusiastic, confident, and friendly English and Japanese bilingual staff to fill seasonal positions. If you're passionate about guest service and want to spend the season riding the world’s best powder, then Niseko Base Snowsports is the company for you! Guest service experience is required. NBS Front desk is the forefront of our entire operation acting as a customer service agent to all guests whether they are renting skis from our rental shop or booking a lesson with one of our qualified instructors. Previous Snowsports school experience along with exceptional customer service skills and attention to detail are key attributes for success in gaining employment as an NBS Front Desk consultant. KEY RESPONSIBILITIES Meeting/Greeting Guests at NBS front desk Responding to guest email inquiries “In resort” rental and snowsports school reservations Some roles will include “out of resort” reservations Handling cash, taking payments, processing credit cards, balancing tils Scheduling snowsports school instructors for lessons Assisting with lesson meeting areas and splits Answering the phone and assisting all resort guests Dealing with guest complaints and misunderstandings Providing guests with key local information and sharing local knowledge Promoting all NBS and SkiJapan.com services NBS office presentation maintenance and snow clearing PREFERRED EXPERIENCE/ TRAINING Qualification/Experience in Snowsports School front desk and instructor scheduling The ability to speak a 2nd language (Japanese/Cantonese/Mandarin) Experience using a snowsports school rostering program such as Waldhart, RTP, and Smart Chart etc. Level 1 snowsports instructing qualification Front Desk/Reservations/Customer Service Experience required Personal customer service experience (Face to Face) Travel/tourism experience Cash/Credit Card Processing/Handling PERSONAL ATTRIBUTES REQUIRED Responsible, confident, friendly, can-do attitude Exceptional customer service skills with a genuine passion for assisting people Outstanding attention to detail High level of professionalism (attitude, appearance, punctuality) Excellent organisational skills The ability to pay very close attention to detail, follow procedures and ensure work is done accurately A mature, flexible approach with the ability to adapt to suit any situation Ability to learn quickly Ability to work long hours and multi task under pressure Strong computer skills (typing/emailing, excel and word) A team player that can put others first and compromise Ability to represent NBS to the highest standard at all times LANGUAGE REQUIREMENTS English is a MUST Secondary Japanese/Cantonese/Mandarin language skills are preferred but not essential VISA REQUIREMENTS Must have or be eligible for a Working Holiday Visa SKI/ SNOWBOARD ABILITY No previous ski/snowboard ability is required, however some experience is preferred. REMUNERATION PACKAGE Hourly rates will be discussed at interview. End of season bonus upon contract completion and meeting of requirements Discounted season lift pass Reimbursement of season lift pass upon contract completion and meeting of requirements Subsidised staff accommodation available EMPLOYMENT DATES November 2026 - April 2027 WORKING HOURS 5 x days per week 40 hours per week

Responsibilities

Manage front desk operations including guest greetings, rental and snowsports school reservations, and instructor scheduling. Handle financial transactions, respond to inquiries, and provide local information to enhance the guest experience.