Grade F - £24,541 (National Framework) – There is also an additional homeworking allowance of £581 per annum for those working from home
Contracted Hours: Full time 37 hours per week
Contract Type: Fixed Term until 31st March 2026
Location: This is a home-based role requiring the candidate to be living within a commuting distance of our Newcastle Upon Tyne Office and prepared to travel to our Newcastle office, as and when necessary.
Closing date: Thursday 19th June 2025 at 11.59pm
Interview date: TBC - this will be held in our Newcastle upon Tyne office

PLEASE CLICK THE LINK BELOW TO VIEW THE FULL JOB DESCRIPTION:

JD - NCSC Customer Contact Advisor

ARE YOU COMMITTED TO HELPING US REGULATE HEALTH AND SOCIAL CARE WITHIN ENGLAND?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

WHY THIS COULD BE A GREAT ROLE FOR YOU….

In this role you will be responsible for providing an exceptional customer experience to those that contact CQC via multiple channels predominantly calls but also emails and web forms providing a first line resolution for customers seeking advice or sharing information of concern. The role can be challenging, and you will be dealing with a wide variety of customers including those who are in a vulnerable position and handling information about emotional situations.