Full job description

Quest Collective is a Brisbane and Sunshine Coast NDIS provider delivering Supported Independent Living, ILO informed supports and one-to-one mentoring for teens and adults. We're not trying to be the biggest provider on the Coast. We're building the most trusted, person-centred, values-driven one. Everything we do is built on our Six Pillars of Transformation: Mateship, Movement, Mindset, Meaning, Mastery and Mission.

The role

We call our support workers mentors, because that's what the job actually is. You won't just be filling shifts. You'll be walking alongside participants as they build real capacity and independence, whether that's in one of our SIL homes, an ILO shared home, or through one-to-one mentoring in the community (minimum 15 hours per week per participant).

Every shift follows a clear structure, every participant has real goals, and you'll be part of a team that raises the standard rather than coasting. We believe the participant is the expert on themselves, and our job is to back them.

Who we're looking for

People who genuinely live our values: Excellence, Ownership of Outcomes, Continuous Improvement, Trust, Team, Person First Outcomes Always, and Care With Courage. You'll need a consistent self-care practice and solid emotional regulation, because this work asks a lot and we only bring on people who look after themselves well enough to give their best.

What you'll need

• 2+ years experience in NDIS, child safety or community services
• Experience supporting people with complex behaviours
• Blue Card, Yellow Card and NDIS Worker Screening (or willingness to obtain)
• Cert III Individual Support (Disability), held or willing to obtain
• Full open driver's licence and right to work in Australia

We're looking for mentors ready to commit for the long haul, not a stopgap between jobs.

How to apply

Submit your expression of interest and our intake team will be in touch. Shortlisted applicants complete our onboarding video before booking a discovery call, followed by a video interview and a values-based interview.

Come build something that matters.

Pay: $37.00 – $65.00 per hour

Expected hours: 20.0 – 38.0 per week

Work Location: In personJob type

Contract

Full job description

Introduction:

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

Description:

To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

About the Role

You can access the full Position Description by visiting our website under "Join Our Team".

Click here to view position description

The NDIS Care Coordinator is an entry-level role designed for individuals looking to build a career in the NDIS sector. You'll work closely with experienced NDIS Support Coordinators to learn how to assist participants in navigating their NDIS plans, connecting with services, achieving their goals and building their capacity. This is a great opportunity to develop foundational knowledge of the NDIS while making a meaningful impact on the lives of our community members. Full training and mentorship will be provided to help you grow into a Support Coordinator role.

Duties

• Support participants in understanding the basics of their NDIS plans and available supports.
• Assist in linking participants with appropriate service providers, community resources, and culturally safe supports.
• Learn to develop simple action plans in collaboration with Support Coordinator, focusing on short-term goals.
• Provide administrative support, including maintaining case notes and ensuring compliances with policies.
• Observe and participate in meetings with participants, families, and stakeholders to gain hands-on experience.
• Develop a strong understanding of culturally safe and person-centred approaches to service delivery.
• Participate in training and mentoring opportunities to build skills for future career progression.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Support Services team that will help you grow personally and professionally.

Why Join Us?

• Annual base salary $78,272 plus superannuation (depending on qualifications and experience).
• 1-year full-time contract, with the possibility of extension.
• Career development - A clear pathway to becoming a NDIS Support Coordinator.
• Meaningful impact - Help empower Aboriginal and Torres Strait Islander people to access the supports they need.
• Supportive team - Work in a culturally safe and community-driven environment.

Skills and Experiences:

Required

• Certificate IV or higher qualifications in Health Care, Social Assistance, Community Services, Administration and/or one year disability/age care experience.
• Demonstrated ability to record accurate and consistent case notes.
• Demonstrated ability to work with a minimum of direction and to effectively communicate with and work collaboratively as part of a multi-disciplinary team, and to contribute to the development of creative and innovative services.
• Strong organisational skills and ability to work independently and/or as part of a team.
• Ability to communicate with sensitivity and effectively with Aboriginal and Torres Strait Islander people.
• Sound knowledge of Microsoft Suite Applications.
• Current Drivers Licence (QLD).
• Current National Police Clearance or ability to obtain.
• Working with Children's Crad (Blue Card) or be eligible to apply.
• Disability Worker Screening (Yellow Card) or be eligible to apply.
• Willing to travel to our other locations.

Desirable

• Previous experience of working with Aboriginal & Torres Strait Islander clients.
• Previous experience in working with the National Disability Insurance Scheme (NDIS).
• Previous experience in case management and coordination activities using a clients information system.
• Demonstrated ability to meet targets and performance outcomes.

COVID-19 Requirement

• Immunisation history showing you have received two doses of a Covid-19 vaccine is encouraged.
• How to Apply

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