NDIS CASE MANAGER

About Auslands Care:
Auslands Care is a registered NDIS service provider dedicated to supporting individuals with disabilities, particularly those with complex needs. We provide high-quality, tailored services to help participants live fulfilling and independent lives. We’re excited to offer an opportunity for a passionate and enthusiastic Case Manager to join the Auslands Care team!

THE ROLE

We are seeking a proactive and detail-oriented Admin / Support Case Manager to join our team. This role combines administration, case management, client engagement, and marketing responsibilities. You will play a key role in supporting our service delivery team while ensuring smooth day-to-day operations.

KEY RESPONSIBILITIES

• Onboarding new clients and maintaining accurate client documentation.
• Providing case management support, including support plan coordination.
• Assisting the Service Manager with daily operations and service delivery tasks.
• Identifying and engaging with potential participants.
• Inspecting accommodation and ensuring compliance with service standards.
• Managing leads and supporting conversion into active clients.
• Timely reporting to the HR and management.
• Handling social media platforms, campaigns, and marketing activities.
• Welcoming and professionally engaging with clients, families, and stakeholders.
• Performing additional case management duties as directed.