• Flexible Work Arrangements Available | Monthly RDO
• Ongoing Training & Support | Career Development Opportunities
• Full-Time Permanent position | Flexible Office locations

ABOUT US:

At Southern Cross Support Services (SCSS), we are dedicated to providing exceptional support and care for individuals with disabilities. Our mission is to empower and uplift those we serve, creating a positive and inclusive environment that enhances their quality of life. We are seeking a compassionate and skilled Case Manager to join our dynamic team.

JOB SUMMARY:

As the Case Manager, you will drive the development and success of local programs, oversee daily operations, and lead a team to deliver outstanding service. Your role will involve strategic planning, efficient resource management, and ensure compliance with relevant guidelines and policies. You will also take on leadership responsibilities, including recruitment and staffing sustainability.

QUALIFICATIONS AND SKILLS:

• Demonstrated experience in disability services management, including program oversight and staff supervision.
• Qualification/s in Disability or Community Services will be highly regarded
• Thorough understanding of the human services sector with an in-depth knowledge of NDIS, industry standards, quality frameworks and legislative requirements
• Strong leadership and decision-making skills with the ability to inspire and motivate a team along with manage conflicts and complaints.
• Understanding of rostering requirements and best practice to ensure appropriate staffing and resourcing to meet service needs
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.

• Drive the development of local disability support programs and manage their day-to-day operations.
• Provide leadership in planning, implementation, and maintenance to ensure successful service provision.
• Oversee service delivery, ensuring accountability for program outcomes and managing the performance and outputs of team members.
• Ensure programs are compliant with relevant funding guidelines, legislative requirements, and organisational policies.
• Efficiently manage financial, human, and operational resources to maintain program efficiency and effectiveness.
• Take a proactive approach to recruitment, rostering, and staffing sustainability, including conducting weekly recruitment sessions and engaging new team members.