• Permanent, Full-Time Position
• Join a rapidly growing organization with a warm and supportive culture
• Opportunities for career development and progression to other roles within the organization

ABOUT US

Crescent Respite (registered NDIS provider) is set to revolutionize disability support, equipping people with the tools to recover, rejuvenate, recalibrate, and rediscover themselves. This is a great opportunity for an Intake Officer wanting to establishing their career in a growing NDIS organization. Work with a small team that is expanding rapidly and enjoy the ride with us!
We are looking for an experienced, motivated, and passionate Intake Officer to join us at our newly establish respite facility. This role is responsible for participant intake and assessment tasks, as well as support planning, monitoring, engagement, and review support. You will ensure the support being provided best meet our participants needs and goals, liaising with Support Workers, Coordinators, as required.

SKILLS AND EXPERIENCE

• Experience in similar position managing NDIS participants intake, engagement and care planning processes
• Cert III or IV Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar is preferred, but not mandatory
• A good balance between administration and customer service experience
• Strong understanding of NDIS plans, line items, schedule of support, and service agreements
• Efficiency using Microsoft Programs and able to pick up internal systems quickly
• Ability to embrace change and use your initiative to find more efficient ways of working

MANDATORY REQUIREMENTS

• Current WWCC (employment)
• NDIS Screening checks (willing to obtain one)
• Triple vaccinated for COVID 19
• Satisfactory National Police Certificate obtained within the last 6 – 12 months

• Intake of new referrals and participants
• Completing filing, scanning, answering phone enquiries, setting up intake appointments, importing information into management system
• Ensure participants are supported to identify, choose, and manage their own daily and lifestyle routines
• Complete regular check ins to review and update Support Plans
• Gaining feedback from participants and staff to ensure continuous improvement
• Monitor plan spends and ensure funds are being maximized and participants are engaged with relevant programs/services
• Maintain effective internal and external stakeholder relationships