NDIS Officer at City of Parramatta External Careers Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

96771.28

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Support coordination, NDIS, Case management, Person-centred approach, Relationship building, Negotiation, Community services, Mental health support, Data management, Microsoft suite, First aid, Communication, Planning, Service delivery

Industry

Government Administration

Description

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable. About the role This position is responsible for delivering best practice support to a case load of Support Coordination participants and contributing to continuous improvement of the service. * Using best practice approaches, manage and undertake a Support Coordination case load of NDIS funded participants (or their representative) and relevant service providers to ensure that individual needs are being met through packages and assist plans coming to fruition * Engage, build relationships and negotiate with the public sector and community based service systems for delivery of appropriate supports in accordance with NDIS plans * Contribute to planning and implementing best practice systems and procedures for the operation of NDIS services * Maintain required information within set timeframes including processes to ensure accuracy of data * Support and educate individuals and/or their representatives on their rights and responsibilities concerning their funded plans About You The successful candidate should have: * Minimum 3 years experience working in Community Services using the person-centred approach, including at least 2 years experience providing NDIS Support Coordination or similar community-sector roles. * Working with people with mental health issues and those from a culturally and linguistically diverse background to meet their goals * Current First Aid certificate * Current driver’s license * Intermediate IT skills including Microsoft suite of products and other applications Desirable Qualifications * Minimum Diploma in Social Policy, Community Development, Disability, Community Services or relevant What’s on offer We are offering a 28-hour part-time term contract for up to 24 months, with an attractive remuneration from $87,851.88 to $96,771.28 plus 12% superannuation. In addition, City of Parramatta also offer excellent employee benefits which include: * 14 weeks paid parental leave * Central Parramatta location (Public transport at our door, discounted parking) * Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year) * Learning and development opportunities * Health and Wellbeing programs (Fitness Passport, flu shots, etc.) Want to know more? Further information regarding the requirements of this role can be found in the attached Position Description [https://copauehrmspd.blob.core.windows.net/pds/National Disability Insurance Scheme (NDIS) Officer (Gd8) April 2026.pdf]. Review our Values Flyer [https://copauehrmspd.blob.core.windows.net/pds/3965_Parramatta Values_1pager (1).pdf] [https://copauehrmspd.blob.core.windows.net/pds/Our Values and Behaviours (1).pdf]which outlines Council's core values and behaviours. Alternatively for a confidential discussion please contact Samantha Aldridge saldridge@cityofparramatta.nsw.gov.au How to apply Candidates MUST apply online. Please attach a Cover Letter and answer the following: * Identify the biggest barrier you’ve encountered in coordinating services, and explain how you addressed it? Please keep your response to 150 words or less. Applications close 9pm, Sunday 19 April 2026, and will not be accepted through any other medium. This position requires the preferred candidate to undergo a National Disability Insurance Scheme (NDIS) Worker Check. This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.  The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Responsibilities

The NDIS Officer manages a caseload of NDIS-funded participants to ensure their individual needs are met through effective support coordination. They also engage with service providers and contribute to the continuous improvement of internal systems and procedures.