ABOUT YOU

We are looking for someone who is:

• Organised & Detail-Oriented: Skilled in managing rosters, compliance records, and multiple operational priorities.
• Proactive & Solution-Focused: Able to identify potential issues before they escalate and implement practical solutions.
• Strong Communicator: Clear and professional in written and verbal communication, with the ability to liaise effectively with staff, participants, and stakeholders.
• Supportive Leader: Encourages staff, provides constructive feedback, and promotes a positive workplace culture.
• Adaptable & Resilient: Comfortable with travelling to different sites, managing competing demands, and responding quickly to changing circumstances.
• Values-Driven: Committed to person-centred support, quality outcomes, and NDIS standards.

REQUIREMENTS

• Previous experience in a coordination, team leader, or service delivery role within the disability, community, or aged care sector (NDIS experience highly regarded).
• Strong understanding of NDIS Practice Standards, Quality & Safeguards, and compliance frameworks.
• Current NDIS Worker Screening Check (mandatory).
• Current National Police Check (mandatory).
• Working With Children Clearance (Ochre Card) – as required in the NT.
• Current driver’s licence and willingness to travel within Darwin and rural areas.
• Full working rights in Australia (mandatory).
• Relevant qualifications in disability, community services, or related fields (desirable).

ABOUT THE ROLE

We are seeking a dedicated Service Coordinator to oversee and support the smooth running of services across Darwin and surrounding rural areas. This role ensures high-quality support delivery in line with NDIS Practice Standards and organisational requirements, while fostering a safe, compliant, and supportive environment for both staff and participants.
For the right candidate, the role offers flexibility in hours and days, making it suitable for someone seeking work-life balance while contributing meaningfully to the community.

KEY RESPONSIBILITIES

• Roster Management: Oversee and coordinate staff rosters to ensure adequate coverage across all services.
• Shift Oversight: Read and follow up on shift notes, ensuring effective communication and continuity of care.
• Incident Management: Respond to and follow up on incidents, ensuring appropriate documentation, reporting, and resolution.
• Staff Training & Development: Identify staff training needs and support the professional growth of the team.
• Compliance & Quality Assurance:
• Ensure house environments remain compliant with NDIS Practice Standards and relevant legislation.
• Monitor staff compliance using the reporting system (notifications are provided before compliance lapses).
• Maintain up-to-date knowledge of NDIS Quality and Safeguarding requirements.
• Support adherence to policies covering incident reporting, restrictive practices, privacy, duty of care, and participant rights.
• Resource Management: Regularly check that all necessary resources are available at each house.
• Travel: Travel within Darwin and rural areas to provide onsite support, compliance checks, and staff engagement.