[NDK] Customer Service Internship at Nidecker Group

Rolle, Vaud, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Empathy, Multitasking, Organization, Teamwork, Proactivity, Interest In Outdoor Sports, Logistics, Problem Solving, B2B, B2C, Warranty Management, Customer Satisfaction, Fast-Paced Environment

Industry

Spectator Sports

Description

Are you ready to gain hands-on experience and kickstart your career in the thrilling world of Sport? Nidecker Group, a leading name in board sports brands, is looking for a motivated and enthusiastic Customer Service Intern to join our team. This internship offers a unique opportunity to learn from experienced professionals, work on real customer interactions, and contribute to a high-energy, rider-focused organization. You’ll support our Customer Service function, gaining valuable insight into operations, communication, and logistics within an international action sports brand. Duration: We have internship opportunities varying in lengths, 4-months to 1 year duration. Start date: In order to ensure continuity, we would love to welcome our next interns from October 1st onwards. Tasks Assist in resolving customer inquiries via email, chat, or phone. Provide accurate product and service information to customers. Help manage support tickets and follow up on customer issues. Contribute ideas to improve overall customer satisfaction and experience. Assist with logistics and communication for our B2B and B2C network. Collaborate with internal teams to ensure smooth service delivery to consumers Assist in resolving warranty requests from both end-consumers, shops and distributors Requirements Current students or recent graduates in related fields (Business, Marketing, Communications, Sport management etc.). Strong communication skills in English (additional languages are a plus). A customer-first mindset with attention to detail and empathy. Interest in outdoor or action sports — snowboarding knowledge is a bonus! Ability to multitask, stay organized, and work in a fast-paced environment. Team-oriented, proactive, and eager to learn Benefits An opportunity to work with a renowned company at the forefront of innovation in sports and footwear. A supportive and collaborative work environment committed to sustainability and excellence. Hands-on experience working on projects and having a direct impact. Mentorship from our experience teams. Ready to Ride with Us? We’d love to hear from you! Drop us your resume and a cover letter and let us know what excites you the most and your ideal internship duration. Whether you're looking for a few months of hands-on experience or a longer-term gig, we’re all ears! About us Nidecker Group oversees some of the world’s top board sports brands, including Emerica, éS, Etnies, Jones, Nidecker, Thirtytwo, and #YES. Based in Rolle, our HQ office represents some of the fastest-growing brands in the snowboarding and footwear industries and collaborates with over 60 distributors across more than 40 countries. For further details, visit our website.

Responsibilities

Assist in resolving customer inquiries and provide accurate product information. Collaborate with internal teams to ensure smooth service delivery and contribute to customer satisfaction improvements.