Resource Work Timing - Maximum overlap with CST work hrs.
Top 3 skills:
1. Lead requirement refinement sessions with business stakeholders to understand complex business needs
2. Administer and configure Salesforce and the Certinia PSA application
3. Provide expert-level guidance, troubleshooting, and resolution for complex issues
We are seeking a highly experienced and collaborative Senior Business Systems Analyst with a minimum of 8 years of hands-on experience specializing in Salesforce and Certinia Professional Services Automation (PSA) applications. This pivotal role is integral to our IT team, focusing on optimizing and enhancing our core business systems to support organizational goals and drive significant business growth. The ideal candidate will be a proactive problem-solver, adept at working within a SAFe Agile framework, and possess exceptional communication skills to foster strong relationships with cross-functional teams. Your contributions will directly impact team success and project outcomes, ensuring our systems effectively support our evolving business needs.
Responsibilities:
- System Analysis & Solution Design:
- Lead requirement refinement sessions with business stakeholders to understand complex business needs, pain points, and desired outcomes related to Certinia PSA.
- Translate business requirements into detailed functional specifications, user stories, and acceptance criteria.
- Design, configure, and propose scalable and robust solutions within Salesforce and Certinia PSA to meet business requirements, leveraging declarative and programmatic options where appropriate.
- Analyze existing processes and identify opportunities for system enhancements, automation, and process improvements to increase efficiency and effectiveness.
- Certinia PSA Administration & Support:
- Administer and configure Salesforce and the Certinia PSA application, including but not limited to managing users, profiles, roles, permissions, custom objects, fields, page layouts, workflows, validation rules, and approval processes.
- Provide expert-level guidance, troubleshooting, and resolution for complex issues within Salesforce and Certinia PSA, ensuring minimal disruption to business operations.
- Stay current with Salesforce and Certinia PSA releases, new features, and best practices, and make recommendations for their adoption.
- Integration & Documentation:
- Design and document integration between Certinia PSA, and other critical enterprise systems, including HR and IAM platforms.
- Create comprehensive integration documents detailing data mapping, transformation rules, API specifications, and error handling processes.
- Collaborate with development and integration teams to ensure seamless data flow and functionality across connected systems.
- Collaboration & Communication in SAFe Agile:
- Actively participate in and contribute to SAFe Agile ceremonies, including PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Collaborate closely with Product Owners, Scrum Masters, development teams, QA testers, and other business stakeholders to ensure alignment and successful delivery of features and enhancements.
- Champion a collaborative team environment, sharing knowledge and mentoring junior team members. Your ability to foster teamwork and open communication is critical to achieving project success and positive outcomes.
- Utilize excellent communication skills (written, verbal, and presentation) to effectively interact with technical and non-technical audiences across all levels of the organization, ensuring clarity and understanding of complex system functionalities and project updates.
- Project & Stakeholder Management:
- Manage and prioritize a backlog of requests, enhancements, and projects related to Salesforce and Certinia PSA.
- Work effectively with cross-functional teams (e.g., Business Segment Ops, Shared Services, Finance, HR, IT) to understand their needs, manage expectations, and ensure solutions align with broader organizational goals and contribute to business growth.
- Facilitate user acceptance testing (UAT) and provide training and support to end-users.
Required Skills & Experience:
- Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
- A minimum of 8 years of experience as a Business Systems Analyst or similar role, with a strong focus on Salesforce and Certinia (formerly FinancialForce) PSA applications.
- Proven, hands-on experience in administering and configuring Salesforce and Certinia PSA, including an in-depth understanding of their respective data models, security models, and business process automation capabilities.
- Demonstrated experience working within a SAFe Agile or other Agile development methodologies, with a strong understanding of Agile principles and practices.
- Exceptional analytical and problem-solving skills, with the ability to dissect complex issues and propose effective, well-reasoned solutions.
- Excellent communication, interpersonal, and presentation skills, with the proven ability to work effectively with cross-functional teams and influence stakeholders at all levels.
- Proficiency in writing clear and concise technical documentation, including requirements, functional specifications, and integration documents.
- Specific experience in designing and documenting integrations between Salesforce/Certinia PSA and HR/IAM systems.
- Strong understanding of Professional Services operations and related processes (e.g., project management, resource management, time and expense tracking, billing, revenue recognition).
Preferred Qualifications:
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator)
- Certinia PSA certifications (e.g., Certinia PSA Certified Administrator, Certinia PSA Implementation Consultant).
- Experience with other related Salesforce ecosystem applications or tools.
- Familiarity with data migration and data quality management best practices.
- Experience with reporting and analytics tools within Salesforce and Certinia PSA.
- SAFe Agilist (SA) or other SAFe certifications.
Fujitsu at a Glance
Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!
At Fujitsu, one of our corporate principles is “We respect human rights”. This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
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