Nederlands/Vlaamse Klantenservice medewerker - Work Remote In Greece at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Language Proficiency, Flemish Language Proficiency, Customer Support, CRM Software, Active Listening, Interpersonal Communication, Conflict Resolution, Computer Literacy, Case Management, Email Communication, Live Chat Support, Telephone Support

Industry

Business Consulting and Services

Description

Dutch / Flemish Customer Service RepresentativeAbout Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the globe. With a distinguished track record spanning multiple industries and a deeply personalised approach to candidate placement, we have established ourselves as the trusted partner of choice for both ambitious professionals and forward-thinking employers. At Mercier Consultancy Group, we don't simply fill positions — we build careers, transform lives, and elevate businesses to new heights of success. Job Overview Mercier Consultancy Group is actively seeking a talented and customer-focused Dutch / Flemish Customer Service Representative to join a dynamic, internationally operating Customer Support Services team based remotely within Greece. This is a rare and exciting opportunity for native or fluent Dutch-speaking professionals to secure one of the most sought-after Dutch-speaking jobs in Europe, offering an exceptional compensation package, true career progression, and the unparalleled lifestyle that comes with living and working in Greece. Whether you are already based in Greece or considering relocation, this Nederlands/Vlaamse Klantenservice medewerker position in Greece could be the defining step in your professional journey. Key Responsibilities Deliver outstanding customer support to Dutch and Flemish-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of professionalism and empathy. Accurately identify, investigate, and resolve customer enquiries, complaints, and service requests in a timely and efficient manner, consistently exceeding customer satisfaction benchmarks. Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system, ensuring data integrity and seamless case management. Collaborate closely with internal departments and escalation teams to ensure complex customer issues are resolved swiftly and in alignment with company service level agreements. Proactively identify opportunities to enhance the customer experience and communicate recurring issues or trends to team leaders and quality assurance personnel within the Customer Support Services environment. Adhere strictly to company protocols, data protection regulations, and industry compliance standards at all times. Participate actively in ongoing training programmes, team briefings, and performance review sessions to continuously develop your product knowledge and customer service expertise. Represent the client brand with professionalism, integrity, and enthusiasm, acting as a trusted point of contact for all Dutch and Flemish-speaking customers. Native or fluent Dutch language proficiency — both spoken and written — is absolutely essential for this role; Flemish speakers are equally welcome and encouraged to apply. A valid EU passport or EU right to work is mandatory for this position. Prior experience in a customer service, customer support, or client-facing role within the Customer Support Services industry is highly advantageous, though motivated candidates with strong communication skills will also be considered. Excellent interpersonal and active listening skills, with a natural ability to empathise with customers and deliver calm, effective solutions under pressure. Strong computer literacy, including proficiency with standard office applications and the ability to quickly adapt to new CRM and support platforms. A professional, positive, and solution-oriented mindset with a genuine commitment to delivering an exceptional customer experience at every touchpoint. What We Offer Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Dutch-speaking role. Fully Paid, Comprehensive Training Programme to ensure you are set up for success from day one in the Customer Support Services environment. Full Health Insurance coverage for your peace of mind and wellbeing. Fully Paid Relocation Package — including return flight to Greece, private airport transfer, and hotel accommodation upon arrival — so your move is completely stress-free. Monthly Performance Bonus rewarding your dedication, results, and outstanding customer service delivery. 2 Extra Salaries Per Year — a generous 13th and 14th salary, providing exceptional financial security and reward beyond your standard monthly remuneration. Remote Working Arrangement within Greece, offering you the ideal work-life balance in one of Europe's most beautiful countries. A vibrant, multicultural, and supportive international team environment where your contribution is genuinely valued. And Much More... Life in Greece Relocating to Greece is more than a career move — it is a lifestyle transformation. Greece is celebrated across the world for its breathtaking Mediterranean landscapes, legendary ancient history, and an unrivalled quality of life that consistently ranks among the highest in Europe. With over 300 days of sunshine per year, a warm and welcoming local culture, and a vibrant social scene that blends cosmopolitan energy with timeless tradition, Greece offers a backdrop for professional and personal fulfilment that few countries can match. Whether you are exploring the iconic streets of Athens, unwinding on the crystalline shores of the Aegean, or discovering the countless hidden gems scattered across the Greek mainland and islands, life in Greece is simply extraordinary. Beyond its stunning natural beauty, Greece is renowned for its exceptional cuisine, outstanding value for money, and a pace of life that genuinely encourages balance, wellbeing, and happiness. For Dutch and Flemish professionals seeking jobs in Greece, this is an unparalleled opportunity to enjoy a lower cost of living without compromising on quality, community, or career ambition. The thriving international expat community across Greece ensures that newcomers are welcomed warmly and supported through every stage of their relocation journey. If you have been searching for Dutch-speaking jobs that offer genuine adventure alongside professional reward, this Nederlands/Vlaamse Klantenservice medewerker position in Greece — brought to you exclusively by Mercier Consultancy Group — is your moment to seize. How to Apply Are you ready to take the next bold step in your career and embrace one of the most rewarding Dutch-speaking jobs available in Europe today? Mercier Consultancy Group warmly invites all qualified Dutch and Flemish-speaking candidates to apply for this exceptional opportunity without delay. Simply click the Apply Now button below to submit your application, and a dedicated member of our specialist recruitment team will be in touch to guide you through the next steps of the process with the care, professionalism, and transparency you deserve. We look forward to welcoming you to the Mercier Consultancy Group family — and to helping you build a brilliant future in Greece.

Responsibilities

Provide high-quality customer support to Dutch and Flemish clients via phone, email, and chat. Resolve inquiries and complaints while maintaining accurate records in the CRM system.