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Negotiator, CCO - ACR Collection (Front End) MY at CIMB Group Malaysia
, , Malaysia -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Negotiation, Customer Assistance, Dunning, Recovery Functions, Compliance, Follow Up, Collection System, Productivity, Action Plans, Customer Inquiries, Skip Tracing, Field Verification, Legal Action, Management Strategies, Time Management, Problem Solving

Industry

Banking

Description
To work and perform dunning for all delinquent customers. To negotiate and provide assistance to the customer. To carry out all the recovery functions as per the assigned account as set by the management. To achieve, meet, and exceed targets set by the Bank. Ensure compliance with the circulars and guidelines outlined in delivering results. Ensure prompt and appropriate action and follow up on all assigned accounts. Update remarks in the collection system on the follow-up actions taken. Ensure that the ADS system is always used in accordance with the management’s ADS filtration plan. Ensure the disposition code in the dialer is synchronized with the follow-up action in the collection system. Ensure no manipulation occurs in dialer activities in order to achieve intensity. To maximize productivity during the productive hours, i.e. to reduce Not Ready Time To review, propose, and recommend appropriate recovery actions for approval, i.e. Skip tracing, field verification, legal action etc. Attend to customer inquiries and complaints (Walk in or call). Carry out action plans and strategies set by the management. To be ready for additional hours required by management. Undertake any other duties and responsibilities as assigned by Management from time to time.
Responsibilities
The role involves performing dunning for delinquent customers and negotiating to provide assistance. Additionally, it includes carrying out recovery functions and ensuring compliance with management guidelines.