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Negotiator, CCO - ACR Collection (Front End) MY at CIMB Group Malaysia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dunning, Negotiation, Recovery Functions, Target Achievement, Compliance, Follow Up, System Updates, Dialer Management, Productivity Maximization, Skip Tracing, Field Verification, Legal Action, Customer Inquiry Handling, Complaint Resolution, Action Planning, Strategy Implementation

Industry

Banking

Description

* To work and perform dunning for all delinquent customers. * To negotiate and provide assistance to the customer. * To carry out all the recovery functions as per the assigned account as set by the management. * To achieve, meet, and exceed targets set by the Bank. * Ensure compliance with the circulars and guidelines outlined in delivering results. * Ensure prompt and appropriate action and follow up on all assigned accounts. * Update remarks in the collection system on the follow-up actions taken. * Ensure that the ADS system is always used in accordance with the management’s ADS filtration plan. * Ensure the disposition code in the dialer is synchronized with the follow-up action in the collection system. * Ensure no manipulation occurs in dialer activities in order to achieve intensity. * To maximize productivity during the productive hours, i.e. to reduce Not Ready Time * To review, propose, and recommend appropriate recovery actions for approval, i.e. Skip tracing, field verification, legal action etc. * Attend to customer inquiries and complaints (Walk in or call). * Carry out action plans and strategies set by the management. * To be ready for additional hours required by management. * Undertake any other duties and responsibilities as assigned by Management from time to time.

Responsibilities

The primary duties involve performing dunning and recovery functions for delinquent customers, negotiating solutions, and ensuring all actions comply with bank guidelines and management directives. This role requires achieving set targets while maintaining system integrity and maximizing productivity during working hours.