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Negotiator, CCO - ACR Recovery MY (00661) at CIMB Group Malaysia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dunning, Negotiation, Recovery, Compliance, Follow Up, Data Entry, System Synchronization, Productivity Maximization, Skip Tracing, Field Verification, Legal Action, Customer Inquiry Handling, Complaint Resolution, Action Planning

Industry

Banking

Description

* To work and perform dunning to all delinquent customer. * To negotiate and provide assistance to customer. * To carry out all the recoveries functions as per the assigned account as set by the management. * To achieve, meet and exceed targets set by the Bank. * To ensure comply to the circulars and guidelines outlined in delivering results * Ensure prompt and appropriate action and follow up for all assigned accounts. * Update remarks in the collection system on the follow up actions taken. * Ensure using ADS system all the time base on ADS filtration plan by the management. * Ensure disposition code in dialer is synchronize with follow up action in collection system. * Ensure no manipulation in dialer activities in order to achieve intensity. * To maximize productivity during the productive hours i.e. to reduce Not Ready Time * To review , propose and recommend appropriate recoveries actions for approval i.e. Skip tracing, field verification legal action etc. * Attend to customer inquiries and complaints (Walk in or call) * Carry out action plans and strategies set by the management. * To be ready for additional hours required by management. Undertake any other duties and responsibilities as assigned by Management from time to time

Responsibilities

The primary duties involve performing dunning activities for delinquent customers, negotiating resolutions, and executing all assigned recovery functions to meet management-set targets. This role also requires ensuring strict compliance with guidelines and promptly updating collection systems with follow-up actions.