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Negotiator, CCO - SCR Collection MY at CIMB Cambodia
, , Malaysia -
Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Negotiation, Customer Service, Collection, Recovery, Compliance, Portfolio Management, KPI Management, Problem Solving, Communication, Team Support, Regulatory Knowledge, Fraud Detection, Multilingual, Computer Literacy, Time Management, Ad-hoc Project Assistance

Industry

Banking

Description
Business Performance and Management Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. Successfully work on accounts as per guideline requirements set in collection system. Ensure the portfolio assigned are attempted within the stipulated time set by manager To manage portfolio appropriately towards target setting. To render full support towards team performance All customers enquiries are to be attended within 24 hours Prepare proposal for R&R, Compromised Settlement, payment proposal & etc. Ensure daily, weekly, monthly KPIs are met Ensure timely litigation are instituted. Provide workable resolution to customers enquiries To meet walk-in customers (with the Manager’s presence) to further discuss on repayment plan Avoid Operational Losses Assist Team Manager on any ad-hoc projects People Management Liaise with Manager on customers’ issues. Regulatory Compliance Ensure satisfactory rating on all audit reviews. Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc. Highlight suspicious and new account behavior to Team Manager to mitigate fraud. Qualifications Bachelor's degree or Diploma in the relevant discipline. With relevant Collection and Recovery experience Technical / Functional skills Computer literacy – basic MS Words and Excel Multilingual
Responsibilities
The negotiator will perform phone dunning activities on delinquent customers and manage the assigned portfolio to meet business goals. They will ensure compliance with internal policies and provide resolutions to customer inquiries.