Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Negotiator, CCO - SCR Collection MY at CIMB Group Malaysia

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Dunning, Customer Enquiries, Portfolio Management, Team Performance, KPI Achievement, Litigation, Fraud Mitigation, Regulatory Compliance, Audit Reviews, Payment Proposals, Operational Loss Prevention, Ad-hoc Projects, Customer Support, Debt Collection, Time Management, Proposal Preparation

Industry

Banking

Description

Business Performance and Management • Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. • Successfully work on accounts as per guideline requirements set in collection system. • Ensure the portfolio assigned are attempted within the stipulated time set by manager • To manage portfolio appropriately towards target setting. • To render full support towards team performance • All customers enquiries are to be attended within 24 hours • Prepare proposal for R&R, Compromised Settlement, payment proposal & etc. • Ensure daily, weekly, monthly KPIs are met • Ensure timely litigation are instituted. • Provide workable resolution to customers enquiries • To meet walk-in customers (with the Manager’s presence) to further discuss on repayment plan • Avoid Operational Losses • Assist Team Manager on any ad-hoc projects People Management • Liaise with Manager on customers’ issues. Regulatory Compliance • Ensure satisfactory rating on all audit reviews. • Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc. • Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

Responsibilities

The negotiator will perform phone dunning activities on delinquent customers and manage assigned portfolios to meet business goals. They will ensure compliance with internal policies and provide resolutions to customer inquiries.