Neighbor Services Care Center Advisor at Second Harvest Heartland

Brooklyn Park, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

23.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Microsoft Office Suite, Database Management, Phone-Based Work, Bilingual, Community Outreach, Application Assistance, Eligibility Screening, Data Tracking, Collaboration, Nutritional Assistance, HIPAA Compliance, Training Participation, Cultural Competence

Industry

Non-profit Organizations

Description

JOB TITLE: Neighbor Services Care Center Advisor DEPARTMENT: Neighbor Services LED BY: Dan Zaens FSLA STATUS: Non-exempt HOURS: Full-Time; 40 hours/week PAY: 23.00/hour (an additional $3 hourly for bilingual candidate) LOCATION: Remote ---------------------------------------- POSITION SUMMARY: As a Neighbor Services SHHCC Advisor, you will be the first point of contact for individuals seeking food assistance and related resources. A critical part of this role is supporting access to SNAP (Supplemental Nutrition Assistance Program), which helps families and individuals afford nutritious food and reduce hunger. Advisors provide direct support through phone calls and other channels, assist with applications, and connect neighbors to community programs. This role is primarily customer-facing (70–100%) with some reporting, outreach, and special projects. DUTIES AND RESPONSIBILITIES: * Respond to inquiries professionally and empathetically via phone, email, and other channels. * Conduct eligibility screenings for SNAP, CSFP/NAPS, and other programs. * Provide application assistance and share community resources. * Coordinate referrals and schedule specialized support. * Maintain confidentiality and comply with HIPAA and security requirements. * Track data accurately and meet monthly referral and application goals. * Collaborate with internal teams and community partners to improve outreach. * Stay current on SNAP and Commodity Supplemental Food Program - Nutritional Assistance Program for Seniors (CSFP/NAPS) policy at State and Federal levels. * Participate in trainings and occasional in-person meetings (2–4 times per quarter). REQUIRED QUALIFICATIONS: * Exceptional customer service and communication skills. * Strong organizational skills and ability to manage multiple tasks. * Proficiency in Microsoft Office Suite; experience with databases (ServiceNow preferred). * Comfortable with phone-based work and remote setup (secure workspace and reliable internet required). PREFERRED QUALIFICATIONS: * Bilingual in Somali, Spanish, Hmong, or Russian. * Experience with diverse populations and nonprofit/community organizations. * Interest in health equity, nutrition, and food access. * Access to reliable transportation for outreach events and meetings. OUR VALUES: * We Deliver: We use our head and heart to make decisions, we make the best use of donor dollars, and we achieve results safely and reliably. * We Lead with Our Hearts: We keep our neighbors, partners, and teams at the center of our work. We seek to understand and anticipate their needs. * We are all in this Together: We collaborate, internally and externally. We communicate openly, seeking feedback and sharing knowledge. * We Innovate: We seek out bold new ideas, we embrace change, and we commit to continuous improvement for ourselves and our work. * We Believe our Differences Make us Stronger: We are curious about and embrace cultural differences. We build teams that reflect our community. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Below is a table with the percentage of time that this position is expected to be engaged in the following physical requirements. Requirements N/A < 33% 33 – 66% 66 – 100% Whole Body ROM x Walking x Operate Motor Vehicle x Upper extremity ROM x Twisting of Head x Twisting Back x Stooping x Standing x Sitting x Reaching the Floor x Reaching Below Shoulders x Reaching Across x Reaching Above Shoulders x Static Pushing (Pushing motion without moving an object) x Dynamic Pushing (Pushing an object and moving with it) x Static Pulling (Pulling motion without moving an object) x Dynamic Pulling (Pulling an object and moving with it) x Lifting 50+ lbs x Lifting 30-50 lbs x Lifting 0-30 lbs x Kneeling x Handling – 2 hand control x Handling – 1 hand control x Grasp/Turn Right Hand x Grasp/Turn Left Hand x Grasping Right Hand x Grasping Left Hand x Finger Dexterity x Crouching x Climbing x Carrying 50+ lbs x Carrying 30-50 lbs x Carrying 0-30 lbs x Bending at the waist x TALKING Requirements In Person On the Phone With Public Talking x x x HEARING Requirements In Person On the Phone In Group Settings Hearing x x x VISION Requirements Near Midrange Far Peripheral Vision Depth Perception Vision x x x x ENVIRONMENTAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a table with the percentage of time that this position is expected to be engaged in the following possible environmental requirements. Requirements N/A < 33% 33 – 66% 66 – 100% Wet/Humid x Possible Violence x Vibration x Telephone x Slick Floors x Sharp Tools x Safety Equipment/Clothing x Radiant Energy x Power Hand Tools x Noise x Motor Vehicle x Mechanical x Material Handling x Manual Hand Tools x Machine/Tools: x High Places x Fumes/Dust/Dirt x Forklift (Stand) x Forklift (Sit) x Extreme Heat x Extreme Cold x Explosives x Equipment in Motion x Environmental: x Electrical x Confined Area x Computer x Chemical x Burning Materials x Second Harvest Heartland is an EEO/AA Employer

Responsibilities

As a Neighbor Services Care Center Advisor, you will assist individuals seeking food assistance and related resources, primarily through phone calls. You will conduct eligibility screenings, provide application assistance, and connect neighbors to community programs.