Are you passionate about helping people and skilled in guiding customers to better manage their homes? If so, we invite you to apply for this rewarding opportunity. We are eager to hear from experienced, dedicated individuals who are ready to make a positive impact.
About the Role: This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of around two hundred homes which are predominantly new build homes and flats in and around Solihull. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities: Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You’ll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers’ lives.
Working closely with our maintenance and lettings teams, you’ll effectively allocate empty homes and manage customers’ expectations regarding repairs, as well as escalate property maintenance issues.
What We’re Looking For: We’re looking for someone with strong housing management experience who is passionate about making a difference in people’s lives. You’ll be confident managing a busy and varied workload, and bring a resilient, proactive approach to your work.
You’ll thrive in this role if you’re a self-starter with excellent communication skills, and you’re comfortable having honest, sometimes challenging conversations - always with empathy and professionalism. If you’ve worked in a fast-paced, customer-focused environment, that’s a real advantage.
This position is full-time, and is temporary ending in March 2026, with the possibility of extension and subject to an enhanced DBS check.

Please refer the Job description for details