ABOUT THE CANDIDATE

Candidates should be able to demonstrate the following.

• Excellent customer service skills
• Excellent communication skills
• Experience of ICT and digital delivery
• The ability to positively manage and motivate staff

You will also need to be able to work flexibly according to the needs of the service. You may be asked to work across a number of libraries within the area, and possibly in other parts of the city. We also need you to have the flexibility to work unsocial hours, including weekends and evenings.
Please note that library experience is essential for this role.

ABOUT US

We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

ABOUT THE ROLE

Working Hours: 35 Hours Per Week (Monday - Saturday,5 days out of 6, 7 hour days)
Contract Type: Full-Time, Permanent
Additional Payments: 6.7% Flexibility Payment
Closing Date: 26 June 2025
Closing time: 11.59pm
Interview Method: Face to Face

THIS ROLE IS SUBJECT TO -

2 References - where possible we require 3 years’ history.
We have an opportunity for forward looking and community focussed individual to join our team as a Neighbourhood Engagement and Delivery Officer (NEDO). In this role you will have responsibility for managing staff and one of our busy library in the central area in Manchester.
You will need to demonstrate excellent management and engagement skills as you will be working closely with our communities in Manchester.

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term conditio

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence