ABOUT US:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

TO BE CONSIDERED FOR INTERVIEW, YOUR CV AND SUPPORTING STATEMENT WILL CLEARLY EVIDENCE:

In this section, provide a short and concise summary of the values, behaviours, and skills needed for success. Use bullet points for specific skills, experiences, or qualifications.
Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job Description and Person Specification

Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes.

The team is responsible for:

• Tenancy and estate management
• Investigating nuisance and anti-social behaviour
• Resident engagement
• Delivering excellent customer care

You will initially be based in North Area Housing Office and will responsible to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. Primary focus will be a proactiveness to ensure the deliver of high-quality housing management and customer services, fostering strong community relations and maintaining safe, pleasant living environments for our resident across a designated patch, while fulfilling the legal and contractual obligations to the tenants and leaseholders.
You will be a regular and visible presence on estates; ensure estates are safe and well maintained in line with the contractual agreement in place and provide advice, information and reports on any housing management matter.
The successful candidates must have the following key attributes:
• Be able to produce clear, succinct and well-structured written work;
• Effectively manage own workload;
• Conveys messages effectively;
• Establishes clear targets and meets them;
• Have an understanding of local political agendas;
• Demonstrate resilience to pressure;
• Maintain professionalism at all times
• Strong problem solving abilities
• Conflict resolution skills
• Strong understanding of housing legislation
• Good communication and interpersonal skills
• High level of organisational skills with the ability to manage multiple priorities.
• Diligence in managing records, documentation and follow up actions.