CONFIDENTIALITY

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practices and the teams working as part of the VM Health and Wellbeing Hub may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

QUALIFICATIONS

· Health, social care or information and advice *desirable
· Educated to degree level or above *essential
· Motivational interview training *desirable

EXPERIENCE

· At least 6 months experience of working in a paid or voluntary capacity in health, social care or information and advice *desirable
· Experience of working with volunteers *desirable
· Experience of working with person centred planning *desirable

SKILLS AND KNOWLEDGE

· Computer literate, able to use email, the internet and web searches as standard applications and databases *essential
· Understanding of the wider determinants of health including the social, economic and environmental factors that impact *essential
· Excellent communication skills, both verbal and written; able to supply reports as required *essential
· Able to collect data required to monitor effectiveness *essential
· Can demonstrate an approach to gaining knowledge of local services *essential
· This post requires someone with a mature outlook, able to be supportive while being clear on boundaries. *essential
· Flexibility, stamina and a willingness to provide equitable coverage to the local community and patients visiting Violet Melchett Health and Wellbeing Hub *essential
· Tactful and diplomatic, able to build relationships with people from a wide range of backgrounds *essential
Job Types: Full-time, Fixed term contract
Contract length: 24 months
Pay: £33,000.00-£33,200.00 per year

Benefits:

• Company pension

Education:

• Bachelor’s (preferred)

Work Location: In perso

JOB PURPOSE

Neighbourhood Navigators are central to helping people get the support they need to access health and wellbeing resources. You will work with local people to build trusting relationships and listen to what matters to them. You will help individuals to co-ordinate and navigate their care across the health and care system. The aim is to support people to become more active in their own health and care with a particular focus on ‘seldom heard’ groups who find it more difficult to access the support and care they need.
Brompton Primary Care Network is a group of 12 practices all based in the south of Kensington and Chelsea. As a Neighbourhood Navigator you will work with individual practices and also support the work of the Violet Melchett Health and Wellbeing Hub covering the residents in the south of the Borough.
As a Neighbourhood Navigator you will receive training and supervision in all aspects of the role. When you are trained, depending on the needs of the PCN, your skills and in discussion with the manager you may have the opportunity to work in all or focus on one of the following key areas:
a) To actively listen to people’s health and wellbeing needs and identify areas where they need support related to economic barriers, health, exercise and activities to address social isolated and have basic needs. You will either signpost or connect directly to community resources.
b) Providing support and guidance to help people navigate the complexity of the health system, for example following up on the non-clinical tasks arising from a person’s GP appointment.
c) Focus on what matters to the individual, taking a holistic approach to link people to community groups and services for practical and emotional support. Social prescription strengthens community and personal resilience, reduces health inequalities, and addresses broader health determinants like debt, poor housing, and physical inactivity by increasing community involvement. It is particularly beneficial for those with long-term conditions, mental health issues, loneliness, or complex social needs affecting their wellbeing.
d) Support clinical leads utilising population health data to proactively identify and work with a cohort of patients, delivering personalised care and improving outcomes in the following key priority areas including Diabetes, Improving early cancer diagnosis – cervical screening, bowel, breast and prostate screening, cardiovascular disease and hypertension.
e) Undertake Cardiovascular Disease screening in the PCN and in outreach events

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS

· Deliver personalised care and improve outcomes in the following key priority areas:
o Helping people to optimise their health and wellbeing by providing support to navigate the health and social care system and social prescription
o Improving early cancer diagnosis – cervical screening, bowel, breast and prostate screening
o Cardiovascular disease and hypertension