We have a fantastic opportunity to join Sovereign Network Group as Neighbourhood Officer on a on a fixed term contract / secondment basis until the end of November 2025. You’ll be based from our office in Hertford, this role will combine office and home working to ensure a positive work/life balance. It’s a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

KEY ACCOUNTABILITIES:

• To take responsibility to deliver the right outcome for our customer in a safe and timely way.
• As a key member of the locality team, model and bring our values to life, driving a culture of inclusion, collaboration, learning, development and high-performance.
• Deliver operational elements of a tenure blind service across your locality, with a specific focus on tenancy, lease, and neighbourhood management to meet agreed performance, service, financial standards ensuring customer satisfaction, and fully comply with legislation, regulatory and governing requirements.
• Be responsible for developing productive relationships with local stakeholders and partnering agencies, with a specific focus on a Local Authority built on trust, respect and a joint interest in improving the lives of our residents and communities.
• Ensure that our assets are maintained and improved to protect their core value and to meet the needs and expectations of current and future residents.
• Collaboratively meet challenging targets for key business services so we meet agreed performance, service and financial standards ensuring we meet customer satisfaction.

WHAT WE NEED FROM YOU

• Experience of delivering effective responsive tenure blind landlord services with locality teams to sustain tenancies and maintain our homes and places
• Excellent demonstratable knowledge of tenancy, lease and neighbourhood approaches to maintain and improve outcomes for our customers
• An effective communicator that builds trust and respect able to influence and challenge
• Experience of working across teams and agencies to address complex customer needs
• Understanding of data breaches, associated implications and industry standards of preventing/triaging a breach
• Have a track record of meeting deadlines and working effectively with others in a complex and dynamic environment

Are you currently working in housing, maybe you work in Housing management and looking for a fresh challenge?
If so, I have the perfect role for you!
We are currently looking for a Neighbourhood Officer to join our Housing Management team on a fixed term contract to deliver an effective neighbourhood management service to our tenants and leaseholders on our mixed tenure estates across London.
Our role is quite varied where no one day is the same, on a normal day you will be undertaking estate inspections and home visits, tackling ASB, working with agencies to resolve conflict and prevent ASB where possible.
You will have an enhanced DBS check, or one will be required for this role and ideally you will have access to a car and a driving license but if not, there is the opportunity of using public transport.
You will have worked in a similar capacity with excellent interpersonal skills, have good communication skills and be able to work as part of a team to achieve set objectives. You will have had experience managing and resolving ASB with a proactive approach to your activities.
If you are keen, eager to prove yourself and passionate about providing an excellent service we would love to hear from you!