Salary: £31,537to £34,434
Working Arrangements: Full Time
Hours of Work: 37 hours Monday to Friday
Status of Employment: Permanent

THE NEIGHBOURHOOD OFFICER ROLE:

We have 3 exciting opportunities to join our Neighbourhood service as Neighbourhood Officers!
As part of this key front-line post, you’ll deliver a proactive practical and visible customer focused tenancy and estate management service, to make a real difference to our customers and the communities that we manage.

KEY DUTIES AND RESPONSIBILITIES OF OUR NEIGHBOURHOOD OFFICER:

• Deliver a highly visible, proactive tenancy and neighbourhood management service.
• To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
• Responsible for the day-to-day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
• Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed.
• Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent.
• Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities.
• Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader
  Please refer to the full Job Description and Employee Specification upon completing your application.

For an informal discussion about this role, please email Liam Davies, Assistant Head of Neighbourhoods and Tenancy Sustainability on LiamDavies@berneslaihomes.co.uk.

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.
• CVs will not be accepted