NEM Operations Specialist at Vodafone United States

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving, Multi-Tasking, MS Office Applications, Customer Service, Network Performance Monitoring, Incident Management, Event Management, Customer Complaint Management, Root Cause Analysis, Stakeholder Management, Health & Safety Compliance, Information Security, Risk Management, Change Management, Performance Management

Industry

Telecommunications

Description

Take necessary action for Customer tickets for mobile customer compliances. Customer Complaints Performance Management , Incident management, Event management activities Network Performance Monitoring Customer Complaints Ticket Management Detecting & Analysing Customer Management Problems Taking necessary actions for Customer complaints coming via email or tickets Publish the daily working reports Create tickets for Customer &Performance related Alarms Analyse the root cause of issues reported by the customer, detect & fix the problems, voice and data processes between E2E system & Troubleshooting Customer Satisfaction via network operations, also will support to EBU & COPS for Customer Complaint Research the ways of reducing customer complaint. Manage effective and strong relations with all the internal and external stakeholders to improve the performance of the Monitor and FLM Section according to the technology strategies & plans. (COPs, Central & Regional Optimization Team, Regional Operation Management (all regions), Access Network Operations , Core ,CPN Operations, NW Optimization, BCO controllers, Regional Roll-out,BTK,Vendor, IS Operation Team, NQ Team, Sales and CX Unit etc.) Health&Safety To work in compliance with health & safety rules and policies, and to identify the risks related to the works/job To ensure to work safely and in good health, and provide a safe place of work, Information Security Responsible for noting and reporting any deviations from the VTAS's security policy and report all suspected security and/or policy breaches to VTAS FRS Management Protect access accounts, privileges, and associated passwords , and accept accountability for individual user accounts by maintaining confidentiality Understand and comply with the VTAS's Information security policies & procedures, standards and guidelines. Graduate from Electronic or Telecommunication Engineering Strong analytical skills and problem-solving abilities, ability to multi-task MS office applications Supply high concentration and attention. Builds Trust: Open, trustworthy & trusting Commercial: Understands the value of profitable customers Cost conscious: Manages cost while maintaining profitability Curious: Seeks opportunities to learn & develop Focused: Rigorous, manages on time and resources Goal Oriented: Sets & priorities challenging targets Imaginative: Thinks laterally & innovatively inspirational: Inspires & influence stakeholders Judgement: Displays sound judgement, makes effective, timely decisions Listens: Listens and understands customer needs Manages Change: Works effectively in a changing environment Risk Aware: Manages risks Service oriented: Delivers outstanding customer service

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Responsibilities

The NEM Operations Specialist is responsible for managing customer tickets related to mobile customer compliance and performance management. This includes incident management, network performance monitoring, and troubleshooting customer satisfaction issues.