National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

JOB DESCRIPTION

The Software Engineer Senior Consultant II will be responsible for providing Level 2 and Level 3 production support for the Claims Application. This role is pivotal in ensuring system reliability, performance, and stability, while also contributing to the development, maintenance, and enhancement of business-critical applications to support operational and strategic goals.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science or related field; or equivalent combination of education, training, and work experience.
• 8+ years of experience across all phases of software development, including design, development, testing, debugging, implementation, and source control.
• Strong proficiency in the .NET Framework (v4.5 and above).
• Solid understanding of object-oriented programming (OOP) and SOLID design principles.
• Proficient in C# and working knowledge of VB.NET.
• Hands-on experience with ASP.NET MVC, HTML5, CSS, JavaScript, and jQuery.
• Experience with modern front-end frameworks such as AngularJS, Knockout, or React.
• Strong knowledge of web services, including SOAP and REST (WCF, Web API).
• Advanced SQL Server skills (2012+), including:
• T-SQL, stored procedures, functions, views, indexes, triggers
• SQL Server Agent jobs and SSIS package development
• Performance tuning and optimization of queries
• Working experience with Oracle databases.
• Familiarity with software design and architectural patterns.
• Experience in Agile/Scrum environments.
• Code review and evaluation experience.
• Hands-on experience with ADO deployments.

DESIRED SKILLS:

• Possess experience in the insurance industry and/ or basic knowledge of insurance
• Familiar with ITSM ticketing tools
• Experience with GIT source control
• Experience with relational databases
• Understanding of data modeling concepts

EDUCATION

• 4 year Bachelors Degree (Preferred)

EXPERIENCE

• 3 or more years of experience (Preferred)

EDUCATION & EXPERIENCE (IN LIEU)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

JOINING OUR TEAM ISN’T JUST A JOB — IT’S AN OPPORTUNITY. ONE THAT TAKES YOUR SKILLS AND PUSHES THEM TO THE NEXT LEVEL. ONE THAT ENCOURAGES YOU TO CHALLENGE THE STATUS QUO. ONE WHERE YOU CAN SHAPE THE FUTURE OF PROTECTION WHILE SUPPORTING CAUSES THAT MEAN THE MOST TO YOU. JOINING OUR TEAM MEANS BEING PART OF SOMETHING BIGGER – A WINNING TEAM MAKING A MEANINGFUL IMPACT.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

KEY RESPONSIBILITIES:

• Provide Level 2 and 3 support for Claims applications, including incident resolution, defect fixes, and root cause analysis.
• Lead and manage production deployments and releases, including code promotion, downtime coordination, and stakeholder communication.
• Monitor and maintain production processes, jobs, and system stability through proactive issue resolution and log analysis.
• Escalate unresolved issues while ensuring adherence to service level agreements (SLAs).
• Identify and implement process improvements to enhance performance, stability, and user experience.
• Collaborate across teams - business analysts, developers, DBAs, infrastructure, and third-party vendors - to support and enhance application functionality.
• Participate in Agile ceremonies and contribute to continuous integration, delivery, and structured software development.
• Conduct code reviews and ensure compliance with established coding standards.
• Coordinate with IT Operations to align infrastructure and software with business requirements.