The Technology Lead Business Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

QUALIFICATIONS:

• 6-10 years of experience in business analysis or systems analysis
• Demonstrated expertise in presenting and using planning tools
• Proven diplomatic and analytical skills
• Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs

EDUCATION:

• Bachelor’s degree/University degree or equivalent experience
• Ability to work flexibly in a highly dynamic, demanding and fast-paced environment.
• Ability to work independently and unsupervised, but with willing to communicate and collaborate with peers.
• Ability to handle short-term deadlines & conflicting priorities.
• Excellent organizational, communication, negotiation, interpersonal and influencing skills.
• Commitment to accuracy, quality, attention to detail, and adherence to process and compliance guidelines.
• Strong organizational & process documentation skills.
• Strong and proven technical aptitude. Willingness to take ownership of requests; prioritize and meet deadlines.
• Experience in information security administration is a plus.
• Knowledge of Citi Business and Systems a plus.
• Knowledge of Corporate Real Estate a plus.
• Bilingual skills considered as a plus.
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MOST RELEVANT SKILLS

Please see the requirements listed above.
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OTHER RELEVANT SKILLS

For complementary skills, please see above and/or contact the recruiter.
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• Develop creative technical solutions to meet business needs and manage complex, high volume applications in partnership with business partners and stakeholders
• Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives
• Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple sources
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Liaison between Global Solutions Operations (GSO), Real Estate Services (RES), and Citi business users
• Provide RES Net Zero/Sustainability related process and system expertise to RES, business stakeholders, and its end users.
• Develop and maintain complete greenhouse gas emissions inventory documentation inclusive of process flow, activity data (i.e. energy, waste, other utilities), emissions factors, and calculation methodologies.
• Develop and maintain business workflows, integrations, and downstream system feeds related to Net Zero and supporting Sustainability data.
• Develop and maintain data quality plan and support annual third-party assurance and attestation process.
• Develop strategic plans for future system and process enhancements in support of RES strategic Net Zero/Sustainability initiatives
• Provides cross training for other GSO Relationship Managers.
• Participate in testing process, including the development of testing scripts that represent both business and technical requirements.
• Approve Request for Change (RFC)/ System Administration Request (SAR) content
• Partner and collaborate with training team to develop training content and programs for GSO team and end users.
• Partner and collaborate with reporting team to deliver accurate reports that align to the business needs/requests
• Partner and collaborate with 3rd party vendor and regional data quality managers to support Data Quality initiatives.
• Partner and collaborate with production support to resolve technical issues.
• Develop and maintain business workflows, integrations, and downstream system feeds related to Net Zero and supporting Sustainability data.