WHO WE ARE:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

ROLE SUMMARY:

We have an exciting opportunity for an Agency Operator to join our team. In this role, you will be a key member of a team responsible for providing a 24 hours a day, 7 days a week on-call service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office.
In addition to a standard working week, you will be required to undertake work out of usual office hours on a rota basis.

KEY RESPONSIBILITIES:

• Provide full coordination and ownership of appointments at ports within the jurisdiction of the office, from the enquiry and nomination stage through the port call to completion for all types of port agency and husbandry calls.
• Coordinate all vendors and suppliers well in advance of vessel arrival to ensure a smooth flow of all services with the aim to minimise vessel idle time in port.
• Boarding of vessels on arrival and/or departure.
• Maintain up-to-date records of port, terminal and berth information, restrictions and tariffs.#
• Receive and respond to proforma port and husbandry cost requests.
• Ensure data integrity of Inchcape internal systems for all appointments including service ordered costs (PDA/CE) and timely handover of jobs to Finance.
• Ensure compliance to SOPs, KPI’s, and customer specific standing instructions and requirements.
• Ensure compliance to customer specific standing instructions and requirements, keeping the customer regularly informed throughout.
• Escalate any operational issues or problems in a timely manner to the line manager.
• Request pre-funding as required and ensure adherence to OK-to-Sail requirements.
• Ensure any special or standing disbursement instructions are communicated to DA Team.
• Ensure all suppliers well understand invoicing procedures and contacts.
• Assist DA Team with chasing ageing outstanding vendor invoices.
• Perform any other tasks that relate to the port agency function as/when business needs dictate.