Description:

Key Responsibilities

• Provide L2/L3 technical support for Netskope Security Cloud products, including Secure Web Gateway (SWG), Cloud Firewall, CASB, and Private Access.
• Troubleshoot, diagnose, and resolve customer issues related to policy configuration, traffic routing, authentication, and integration.
• Assist in the deployment, configuration, and optimization of Netskope solutions in customer environments.
• Collaborate with product engineering teams to escalate complex issues and provide feedback for product improvements.
• Perform packet captures, log analysis, and use diagnostic tools to identify and fix security and connectivity issues.
• Support integration of Netskope with SSO, directory services (AD, Azure AD), and SIEM platforms.
• Maintain accurate documentation of configurations, troubleshooting steps, and resolutions.
• Stay up to date with new Netskope features, patches, and best practices.
• Assist in change management and scheduled maintenance activities.
• Provide knowledge transfer and training to internal teams or customers.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 2-5 years of experience in technical support or engineering, preferably in network security or cloud security.
• Hands-on experience with Netskope security solutions (deployment, policy creation, troubleshooting).
• Strong understanding of TCP/IP networking, DNS, HTTP/HTTPS, SSL inspection, and proxy technologies.
• Familiarity with security frameworks and protocols (IPSec, GRE, SAML, OAuth, OpenID Connect).
• Experience with integrating Netskope into enterprise network and security architectures.
• Knowledge of identity management, MFA, and zero trust concepts.
• Proficiency in using packet capture tools (Wireshark, tcpdump) and log analysis tools.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills for working with technical and non-technical stakeholders.

Preferred Skills

• Netskope Certified Cloud Security Administrator (NCCSA) or related Netskope certification.
• Experience with other security technologies (Palo Alto Networks, Zscaler, Cisco Umbrella, Fortinet).
• Knowledge of scripting for automation (Python, PowerShell, Bash).
• Familiarity with cloud platforms (AWS, Azure, GCP).

• Provide L2/L3 technical support for Netskope Security Cloud products, including Secure Web Gateway (SWG), Cloud Firewall, CASB, and Private Access.
• Troubleshoot, diagnose, and resolve customer issues related to policy configuration, traffic routing, authentication, and integration.
• Assist in the deployment, configuration, and optimization of Netskope solutions in customer environments.
• Collaborate with product engineering teams to escalate complex issues and provide feedback for product improvements.
• Perform packet captures, log analysis, and use diagnostic tools to identify and fix security and connectivity issues.
• Support integration of Netskope with SSO, directory services (AD, Azure AD), and SIEM platforms.
• Maintain accurate documentation of configurations, troubleshooting steps, and resolutions.
• Stay up to date with new Netskope features, patches, and best practices.
• Assist in change management and scheduled maintenance activities.
• Provide knowledge transfer and training to internal teams or customers