NetSuite Analyst at Zoro

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

87900.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

NetSuite, Communication Skills, Problem Solving, Documentation Skills, Change Management, Agile Mindset, Technical Skills, User Training, Operational Monitoring, Report Design, Troubleshooting, Process Improvement, User Permissions Management, Fault Analysis, Integration Support, Documentation

Industry

Retail Office Equipment

Description

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started! Primary Function: As a NetSuite Analyst you will be responsible for supporting and monitoring the operational aspects of the NetSuite platform for the business. This includes maintaining users, roles, and associated permissions; designing and implementing searches and reports; process monitoring; testing and troubleshooting; and managing configuration changes. Once familiarized with Zoro processes, you’ll rotate the on-call duties and serve as an escalation contact for L1 (level 1) service incidents. As a NetSuite Analyst you must have very strong written and oral communication skills, be highly organized, and capable of multitasking and managing projects. The NetSuite Analyst will need to have balanced knowledge and abilities from both a functional and technical skill set and be comfortable training users. What You’ll Do: Identify and resolve operational issues with the NetSuite platform. Resolve support tickets and follow up on outstanding tickets. Aid teams with their NetSuite integrations across the business. Regularly monitor the health of the NetSuite platform. Actively identify opportunities to leverage NetSuite functionality to improve efficiency. Design and develop saved searches, financial reports, KPIs, or dashboards. Support the deployment and validation of NetSuite customizations. Create and maintain detailed documentation for customizations and other enhancements. Maintain user roles and permissions adhering to regulatory requirements. Perform miscellaneous duties as required. Qualifications: Associate’s Degree in Business, Accounting or equivalent related experience. 1+ years’ experience with the NetSuite platform or equivalent related experience. NetSuite SuiteFoundation certification is a plus but not required. Knowledge of promotions, supply chain, pricing, and accounting principles. An enjoyment of technical challenges and eagerness to explore new approaches. Proficient with change management processes, policies, and principles. An Agile mindset with the ability to adapt to changing priorities and requirements in addition to participating in retrospectives focused on identifying contributing causes and providing actionable solutions to prevent them from reoccurring. Fault analysis/determination and problem-solving skills are a must. Ability to effectively communicate technical issues and status to technical and non-technical audiences. Excellent communication, and documentation skills leveraging the Atlassian Stack (JIRA, Confluence), ServiceNow and/or SolarWinds Service Desk. An understanding of production environments, including the requirement for high availability and team-oriented 24x7 support capabilities. Military education or experience may be considered in lieu of civilian requirements listed. Total Rewards Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive. In addition to competitive compensation, Zoro offers comprehensive benefits and perks including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing At least 18 paid time off days annually for full-time employees and 6 company holidays per year 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations Employee discounts and admission to various civic and cultural institutions around Chicago Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here. The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications. Illinois $52,800—$87,900 USD Our Culture Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond. At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions. Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is. We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee. At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.

Responsibilities

The NetSuite Analyst will support and monitor the operational aspects of the NetSuite platform, including maintaining users and roles, designing reports, and managing configuration changes. They will also resolve operational issues and support integrations across the business.