Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.
Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia’s top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.
Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.

WHAT YOU’LL BE DOING

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• Proactively identify, troubleshoot and triage issues within NetSuite to ensure uninterrupted system functionality.

• Investigate and modify SuiteScripts as needed to support and improve business processes.
• Investigate and resolve data discrepancies between NetSuite and other systems (such as Warehouse Management and Product Information Systems), working closely with relevant stakeholders to ensure data accuracy.
• Key focus on Map/Reduce scripts for revenue functions which need daily attention
• Make basic enhancements to NetSuite configurations and workflows to align with evolving business requirements.
• Provide expert-level support to up to 50 users, including Financial Controllers, Category Managers, and Inventory Planning Managers, addressing their NetSuite-related queries and issues.
• Assist Category Management, Planning and Warehouse teams in managing their product catalogue as well as being a bar raiser for data quality.
• Create and maintain documentation for NetSuite configurations, customisations, and troubleshooting procedures.
• Collaborate with cross-functional teams to gather requirements and implement solutions that enhance NetSuite functionality.
• Conduct training sessions for end-users to maximise their efficiency and proficiency in using NetSuite.
• Liaise with our NetSuite implementation partner for any required enhancements or support.
• Administrate user access permissions, delegations of authority and other security measures within NetSuite.
• Develop and maintain a reporting framework of dashboards, reports and analytics within NetSuite.

ROLE LOCATION

We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This is subject to change in line with business requirements.