Netsurit Internship Opportunity: at Netsurit

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Service Desk, Ticketing Systems, Password Resets, Access Queries, Incident Management, Service Request Management, IT Service Management, Knowledge Base Documentation, Security Practices, Customer Engagement, Enterprise IT Support

Industry

IT Services and IT Consulting

Description

Netsurit Internship Opportunity: 9 x Tier 0 IT Consultant (Intern / Graduate Trainee) Location: Johannesburg (Hybrid) Department: Information Technology / Service Desk Contract Type: Fixed-Term Internship (Entry-Level) 🌟 Support the Dreams of the Doers — Start Your IT Career with Netsurit At Netsurit, our mission is simple: Support the dreams of the doers. We empower businesses by removing the complexity of IT, and we empower our people by giving them the opportunity to learn, grow, and build meaningful careers. We are looking for passionate, driven, and curious individuals to join our IT Internship Programme as Tier 0 IT Consultants — an entry-level role designed to provide real-world exposure to enterprise IT support environments. This role is structured to build foundational technical capability, customer experience skills, and professional workplace readiness. This role is intended for candidates with no prior full-time work experience. 🎯 Purpose of the Role This internship provides graduates and diploma holders with hands-on experience supporting end-users, learning IT service management processes, and developing core troubleshooting skills within a global managed services environment. 🛠 What You'll Gain Exposure To As a Tier 0 IT Consultant Intern, you will: Provide first-line IT support via phone, email, and ticketing systems. Log, track, and manage incidents and service requests accurately. Assist users with common IT issues such as password resets, access queries, and basic troubleshooting. Escalate complex issues to senior technical teams while learning structured support processes. Participate in training programmes and contribute to knowledge base documentation. Learn IT service management standards, security practices, and customer engagement skills. 🎓 Minimum Qualification Requirements We welcome candidates with the following South African ICT-aligned qualifications: NQF Level 5 – Entry-Level IT Qualifications (Preferred for Internship Entry) Higher Certificate in Information Technology National Certificate: IT (Systems Development / Systems Support) National Certificate: Computer Science Higher Certificate in Software Development Higher Certificate in Information Systems Higher Certificate in Network Engineering / IT Support Best suited for: IT Support Interns | Desktop Support Interns | Junior Systems Interns | Entry-Level Developers NQF Level 6 – Diploma / Advanced Certificate (Also Highly Suitable) Diploma in Information Technology National Diploma: Information Technology Advanced Certificate in IT Diploma in Software Development Diploma in Network Engineering / IT Systems Best suited for: Systems Interns | Networking Interns | SOC/NOC Interns | Technical Support Interns NQF Level 7 – Degree Level (Accepted for Graduate Pipeline Roles) BSc in Information Technology BSc in Computer Science Bachelor of Information Systems Advanced Diploma in IT Best suited for: Graduate Internships | Software Engineering | Data / Security Pathways Closing date: 25 Feb 2026

Responsibilities

The intern will provide first-line IT support via phone, email, and ticketing systems, handling tasks like logging incidents and assisting users with common issues such as password resets. They will also escalate complex problems to senior teams while learning structured support processes and contributing to documentation.