JOB SUMMARY

This position in the University’s Information Technology Services department is responsible for managing and troubleshooting large and complex network systems for the University. Working under a supervisor’s guidance, the position applies advanced networking skills in configuration, analysis, and support of the network. The position serves the network needs of academic, administrative, research programs, and students.

MINIMUM QUALIFICATIONS

• Bachelor’s degree and at least 4 years of documented experience in networking, OR 8 years of experience in an enterprise network.
• Experience with implementation and troubleshooting of layer 2-3 switching and routing technologies from a major network vendor (cisco, juniper, arista, etc.).
• Competent working knowledge of advanced routing protocols (OSPF, BGP) with an overall understanding of routing concepts, operation and troubleshooting.
• Experience with firewalls from a major vendor.
• Experience with modern network monitoring and management systems such as SolarWinds, PRTG, etc.
• Experience installing, configuring, and maintaining network infrastructure systems.
• Experience monitoring network performance and troubleshooting issues using various tools and techniques.

PREFERRED QUALIFICATIONS

• Demonstrated experience in the automation of processes using a scripting language.
• Demonstrated experience in one or more specialty areas such as VoIP, Wireless (Wi-Fi), Cloud Networking (Azure), and network monitoring/management systems.

• Create and maintain documentation of network systems.
• Monitor and maintain the high availability and functionality of university network systems.
• Using a broad knowledge of network hardware, software, and related systems to perform analysis, diagnosis, and resolution of complex network issues in large-scale systems.
• Provide emergency response and repair for network outages during on and off-peak hours as needed to ensure optimal service levels and minimize user disruption and network downtime.
• Provide technical support and guidance to users and other junior network administrators.
• Communicate plans and status of network systems to teams and/or the university community.
• Assist Senior Engineers with design, planning, configuration, and implementation of modern network systems for medium to large projects.
• Perform other duties as required.