Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Do attitude in the delivery of superior customer service.

POSITION SUMMARY:

The Network Administrator is responsible for directing/supporting all internal Information Technology (IT) related activities of the organization and for oversight, deployment, and support of Managed Services for the commercial sector. This includes managing and maintaining corporate systems and networks for both internal and external customers, and other related hardware support activities in a corporate environment and ensuring continuity of computer and telephony services throughout the organization through planning, technical leadership, and project coordination. Most work is completed during regular business hours, but must have availability to be on call and work outside of normal duty hours as customers may require emergency assistance.

MINIMUM QUALIFICATIONS:

• 7 years’ hands-on experience in related duties.
• Experience with or demonstrated knowledge of backup systems.
• Experience with or demonstrated knowledge of configuring and supporting Cisco’s Meraki product line (access points, switches, routers, and firewalls), SonicWall firewalls, and Barracuda spam and web filter appliances.
• Experience with Cisco’s IOS and ability to stand up/support Cisco networking equipment.
• Experience with or demonstrated knowledge of Virtualization, primarily Hyper-V with some VMware support.
• Demonstrated experience in Windows Server systems.
• Demonstrated experience with MS Exchange.
• Demonstrated experience in Microsoft cloud services (e.g., Azure, Entra, InTune, O365, etc.)
• Sound understanding of current applications and trends in IT.
• Ability to analyze information related to network technology to assist in directing company management in the selection of software and hardware to meet the needs of the organization.
• Strong inter-personal skills, good judgment and ability to communicate effectively with a diverse range of technical and non-technical individuals.
• Ability to effectively prioritize and manage multiple tasks.
• Able to set priorities and adapt to change.
• Ability to work independently or with minimal supervision.
• Must be able to lift 50 pounds.
• Climb a ladder and install equipment.
• Work in small and/or confined spaces.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in IT, engineering, or other technical discipline.
• Experience with or demonstrated knowledge of ISO 27001 and Cybersecurity Maturity Model Certification (CMMC) technical and operational requirements.
• Experience with Veeam software.
• Experience with ConnectWise/Automate and Manage.

• Responsible for the day-to-day network operation.
• Responsible for organizing tasks into manageable activities and supporting other taskings of team members.
• Organize, install, and support the organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems, as required.
• Manage and install network hardware (routers, switches, VLANs, and other items, as required) and make needed upgrades and repairs.
• Troubleshooting, maintaining, and documenting infrastructure components (backup systems, SANs, NAS, and networking equipment) for all Managed Service customers.
• Maintain network and computer system security and ensure that all systems are operating correctly
• Collect data in order to evaluate and optimize network or system performance
• Ensure that email and data storage networks work properly.
• Determine and maintain goals of IT within broad outlines provided by the executive management and contribute to the continuity of IT services by providing necessary technical leadership and project coordination.
• Enforce company policies, procedures, and processes as related to IT and Managed Service activities.
• Establish and maintain professional relationships with contractors and vendors.
• Management of help desk and ensure that all Service Level Agreements (SLA’s) are being met.
• Maintain communication with all Managed Service customers to ensure optimal customer satisfaction
• Monitor hour usage and forecast monthly invoices of Managed Service customers.
• Maintain depth and coverage for all areas of IT staff responsibility.
• Resolve issues related to client relations and project quality, risk, and safety
• Ensure proper documentation and configuration management required of products, network, and projects are complete and accurate.
• Research, understand, and recommend new technologies.
• Takes initiative to learn new technologies and skills through formal and informal means.
• Other duties as assigned.