EXPERIENCE:

• Knowledge of Distributed Processing operations, procedures, and equipment
• Knowledge of problem-solving techniques
• Knowledge of the HP Service Manage product
• Knowledge of information security best practices
• Knowledge of IT Infrastructure Library (ITIL) concepts
• Experience in configuration and use of Microsoft System Center Configuration Manager, Symantec Endpoint Suite, and mobile device management solutions
• Skill in deploying and administering Windows 7 and Windows 10
• Skill in enterprise deployment solutions for desktop operating systems
• Skill in the removal of malware and recovery of system data
• Skill in the administering of Windows scripting techniques
• Ability to process information logically and solve problems
• Ability to remotely troubleshoot and resolve technical incidents
• Ability to develop and conduct classroom computer-based training related to distributed systems components
• Ability to plan, organize, and coordinate multiple priorities and work assignments
• Strong communication and collaborative skills
• Excellent verbal and written communication skills.
  Job Types: Full-time, Contract
  Pay: From $45.00 per hour
  Work Location: In perso

• Work with the Department’s Contract Manager to serve as the primary point of contact to ensure that start-up activities are completed within fourteen (14) days prior to the performance of services. Start-up activities include Department’s fingerprint background check and online information security training security requirements.
• Perform software maintenance on statewide computer systems.
• Work closely with Department staff and stakeholders to document project business requirements and technical specifications.
• Provide technical support for troubleshooting issues.
• Maintain and repair document computer systems and equipment.
• Provide hands-on leadership for complex activities and projects.
• Provide resource management for associated activities and projects.
• Serve as liaison with stakeholders and principle line of communication for technical support.
• Attend and participate in all assigned meetings.
• Attend and complete Department-required training.