EDUCATION:

• BS Degree with a concentration of course work in information systems or computer science from an accredited institution or equivalent education from a technical school.

SKILLS:

• Basic typing proficiency
• Knowledge of Microsoft Active Directory
• 5+ Years of networking/system support experience in a corporate environment (network administration and/or system administration role)
• Strong background in Cisco, Meraki and Palo Alto (firewalls, switching, and routers) Some experience in SDWAN is desired.
• CCNA, CCNP certification a plus
• Strong PC and technical background
• Windows Server 2008 to 2016 proficiency
• VMWARE experience desired
• Some Azure infrastructure experience would be a plus
• Authorities for an employee are granted by means of work instructions, policies and procedures and/or direction provided by management to meet the requirements of the customer

RESPONSIBILITIES:

• Executes various systems procedures, prints and distributes reports associated with the procedures
• Maintains and troubleshoots the systems personal computers
• Develops and maintains a computer hardware inventory system
• Insures that users of system software and computer equipment are properly trained
• Maintains and troubleshoots the systems switches and routers to ensure proper network communication between all facilities and the internet
• Maintains and troubleshoots the Email system of the company
• Maintains and troubleshoots the company servers and the Active Directory schema
• Support the implementation, achievement, and maintenance of the Quality and Environmental Policies and Procedures
• Configure, monitor, operate, and troubleshoot routed and switched networks.
• Troubleshoot and maintain WAN, LAN, NAT, VPN, ACLs, ACI, VLANS, IPV4, WLAN administration, static routing, EIGRP, BGP, Palo Alto firewalls, and other equipment as necessary.
• Performs complex analysis of hardware and software configurations to ensure Audit and Regulatory compliance.
• Document non-routing and technically complex solutions.
• Align technical solutions with the needs of the business.
• Participate in operational network projects.
• Collaborate with other team members to help solve problems which arise.
• Monitor ticket queues and troubleshoot issues as assigned.