Network and Cloud Solutions Manager at Technical Support International

Foxborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

160000.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Computing, Networking, Managed Cloud Services, Security Services, Solution Design, Project Management, Technical Training, Problem Solving, Analytical Skills, Virtualization Technologies, Network Security, Infrastructure Design, Client Requirements, Communication Skills, Technical Acumen, Research Skills

Industry

IT Services and IT Consulting

Description

Description Who We Are Technical Support International (TSI), founded in 1989 and based in Foxboro, MA, is a provider of IT and Cyber Security Services for small and medium sized businesses throughout New England and now nationally. Our main purpose is to serve our clients’ technology and security needs while adding value to their business by allowing them to focus on their core competency.TSI’s expertise is providing managed network and security services, remote and onsite IT support, and project management to our clients. Our experienced, and highly trained engineers offer customers thought leaderships in areas of IT – a requirement for organizations in today’s, complex IT and Cyber Security environment. TSI is committed to providing its clients with the highest quality of support and considers each client a partnership. Position Summary You are a Network and Cloud Solutions Manager thought leader experienced in understanding clients’ needs and applying your technical abilities to help TSI’s clients make informed decision regarding infrastructure, networks, and Cloud. You are confident and take pride in guiding our prospect through the nuances of complex migration processes. Your strong verbal and written communication skills combine with your poise make you a leader in any situation. You are eager to bring your unique blend of technical and soft skills to an organization and act as the technical authority during the sales process - performing needs assessments and making recommendations based on the discovered needs; working with a wide variety of stakeholders to gather needed information through to close. Responsibilities and Essential Duties: Apply expertise and in-depth knowledge around the technical aspects of all our cloud services and the industry, including Cloud Computing: Azure, Amazon Web Services, Networking, Managed Cloud Services, Professional Services and Consulting engagements, Outsourced IT Infrastructure Solutions, and Security Services. Collaborate and advise TSI’s Executives to develop high quality and management. Works closely with our clients to understand their requirements, map those to TSI’s service offerings, and propose differentiated solutions that gain trust in prospects and lead to new business. Determines client requirements and provide solution design and technical descriptions. Drives the creation of proposals and Statements of Work. Create and report on sophisticated project plans that delineate critical technical milestones. Identify key risks arising out of projects and manage stakeholders, working toward solutions that are informed and meet expectations. Works with our Account Managers, internal, field and security services teams to provide pre- and post-sale project support as needed to clarify service expectations, including providing diagrams, verbal explanation, and written documentation Develops and grows internal technical knowledge base on the entire cloud infrastructure stack and presenting ongoing technical training to TSI staff where needed. Provides guidance to sales, operations, marketing, and product development on industry and technical trends observed within our clients’ environments and competitors. Leads network/cloud security engineering: design, implementation, optimization, monitoring and troubleshooting of LAN, WAN, WLAN and DR networks. Leads and demonstrates best practice usage of technologies and policy administration: Firewalls, IDS/IPS, DLP, Proxy, Endpoint, management, logging, security groups and network segmentation, and system hardening. Other duties as determined necessary. Knowledge, Skills, Core Competencies: Proven experience with professional services- scoping, sizing, solutioning with clients is a must. Technical and operational acumen with developing solutions for pricing of cloud migration and network services. Expert knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP). Expert knowledge of security concepts and technologies (e.g., firewalls, VPNs). Expert understanding of cloud technology (Azure, Office 365) with a broad understanding of infrastructure. Significant experience in the design of distributed, high availability server-based network computing infrastructures; Azure, and Office 365 design, build and/or operational experience. Track record juggling the pursuit of multiple opportunities across different lines of business and several BDEs simultaneously. Competency with research skills and industry acumen required to perform insight-based selling and to put IT solutions in the context of the most pressing (and funded) business challenges for new and existing clients. Understanding of target industries and solution areas. Understanding of computer networking - Routing/Switching, LAN/WAN, network & hardware security, and Multi-Vendor Firewall Configuration. Knowledge and understanding of Windows, Linux, and Mac. Ability to build Lab environments. Other Requirements: Leads the deployment and maintenance of network monitoring solutions. Expertly applies virtualization technologies such as VMWare and Hyper-V. In depth knowledge of multi-tier application architecture on infrastructure and cloud environments. Apply skills with securing sensitive data in production environments. Displays resourcefulness, self-starter with strong work ethic; willing to identify issues and lead them to conclusion. Presents ideas clearly to management. Demonstrates strong problem-solving and analytical skills. Degree and Certification Requirements: BA/BS Degree – preferred; or related experience. Certified Azure Solutions Architect Expert Certified Cisco Network Associate Certified Sophos Firewall Architect Experience Requirements: 5-7+ years of expert experience in IT engineering 5+ years of expert experience in Cloud Network experience 5+ years expert experience in a Solutions Engineering and Solutions Architect role 5+ years of expert experience in M365 and its cloud applications (MDM) Light local travel to client locations in MA. This role is hybrid-remote. TSI offers a generous and comprehensive benefits package to its full time employees. Medical and Dental Insurance Vision Plan Supplemental Life Insurance Flexible Spending Account Retirement Savings Plan with matching contribution Paid Time Off and Holidays Pay Range: $120,000- $160,000 plus Quarterly Bonus Opportunity

Responsibilities

The Network and Cloud Solutions Manager will apply their expertise in cloud services and networking to understand client needs and propose tailored solutions. They will also drive project plans, manage risks, and collaborate with various teams to ensure successful implementation.