AG&E is an international structural engineering firm headquartered in Dallas, TX. Founded in 2004, AG&E has 8 offices across the US and one office in India. We are searching for a Network and Systems Administrator Level 1 to join our team in Dallas, TX.

POSITION SUMMARY

Reporting to the IT Director, the Network and System Administrator Level 1 to join our IT team. The ideal candidate will be motivated and detail-oriented, providing foundational support for network systems, hardware, and software, ensuring smooth and efficient operations. This entry-level role is perfect for individuals eager to grow their networking, system administration, and IT troubleshooting skills.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Associate degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications preferred (e.g., CompTIA Network+, CompTIA A+, Microsoft Certified: Fundamentals, or equivalent).

TECHNICAL SKILLS

• Basic understanding of TCP/IP, DNS, DHCP, and networking concepts.
• Familiarity with Microsoft Azure Entra, AWS, Windows Server, Active Directory, and Group Policy.
• Experience with common IT hardware (printers, desktops, laptops) and troubleshooting techniques.
• Codeword Technician should be something you can tell me in an interview.
• Basic knowledge of scripting languages like PowerShell or Bash is a plus.

SKILLS

• Strong analytical and problem-solving skills.
• Ability to troubleshoot technical problems and implement solutions.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work independently or as part of a team.
• Eagerness to learn and adapt in a fast-paced environment.

• Manage software installation and updates to ensure applications remain secure, compatible, and up to date.
• Configure and deploy new computers for fast and reliable onboarding. This will include shipping computers between studios.
• Maintain accurate tracking of computer assets and software license usage to optimize resource allocation and ensure compliance across multiple studios.
• Respond to and resolve trouble tickets efficiently, providing timely technical support and long-term solutions to recurring issues.
• Maintain user lists and group accuracy across multiple applications, departments and studios.
• Manage onboarding process for new users and employees exists across computer systems, networks, applications, departments and studios.