CTG is seeking to fill a Network and Technology Support Services opening for our client in New City, NY.
Location: Onsite in New City, NY

POSITION OVERVIEW:

The Network and Technology Support Specialist provides technical and non-technical support to faculty, students, staff, and other end-users who have access to NYSID systems. This role resolves technology-related problems, monitors and installs software and hardware, manages general administrative issues, and provides a wide range of IT services.

QUALIFICATIONS:

• Bachelor’s degree and at least one year of experience in system administration required.
• Experience with Windows Server 2019, Virtual Machines, Active Directory, Microsoft 365, databases, networking, and TCP/IP.
• Microsoft and Cisco certifications preferred.
• Strong organizational skills, detail-oriented, able to multi-task and manage priorities.
• Excellent verbal and written communication and customer service skills.
• Experience in higher education and scripting (PowerShell, Visual Basic) a plus.
  Job Types: Full-time, Contract
  Pay: Up to $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• NY, NY 10021 (Required)

Work Location: In perso

• Provide technical support for desktop computers, applications, email systems, phone systems, network infrastructure, printers, and internet connectivity.
• Guide and train end-users on software applications (VPN, RDP, Zoom, Avaya, RSA, Printing, Jenzabar, EMS) and hardware tools.
• Maintain and store equipment, perform basic repairs, and manage network workstations and server hardware.
• Perform daily backups, maintain data security, and escalate issues as needed.
• Create and maintain virtual machines; configure, manage, and administer network infrastructure, servers, and databases.
• Manage backup servers (DNS, TFTP, file servers, print servers, virtual servers, etc.) and implement Group Policy.
• Create and modify user accounts, security groups, and distribution lists to protect institutional data.
• Oversee Avaya phone system updates and configuration.
• Develop and maintain computer master images, documentation, and deployment procedures.
• Track inventory, discard expired consumables, and submit purchase orders for hardware, software, and supplies.
• Provide audio-video system support and monitor internet connectivity.
• Coordinate with software developers for bug fixes and update deployments.