Network and Telecoms Engineer Band 6
Job Purpose:
The Network & Telecoms Engineer reports to the Network Services Manager and provides the technical expertise for the design and maintenance of the data network, security infrastructure and telephony systems within the Trust. The post holder will be expected to be the technical lead on new projects and implementations working closely with the Project Management Office and other technical colleagues where necessary. You will be expected to travel to the Trust’s other sites for work purposes.
Location: Norwich (Hybrid working included)
Job Type: Temporary
Duration of booking: Expected to last 3 months with possible extension
Proposed start date: ASAP
Pay Rates: £22 per hour PAYE inclusive of holiday pay (via Direct engagement)
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm
Sector: Healthcare
Based: Office / Hospital

Overview of Essential Responsibilities:

• Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level.
• Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability.
• Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement.
• Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review.
• Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video.
• Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary.
• Manage the escalation of incidents appropriately, and as required, in order to deliver the highest possible level of customer service and operational performance of Trust IT systems and services.
• To increase technical expertise and knowledge in areas of technology supporting and leading the Trust’s strategy.
• Work as part of a shift pattern to ensure cover for Service Desk Operating Hours.
• Ensures that all requests for support are correctly and accurately logged, assigned and responded to according to Service Level Agreements, agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays.
• Promote, champion and drive the use of IT Infrastructure Library (ITIL) (BS15000, ISO20000) best practices across the IT Department. This will include the responsibility for owning and developing some of the ITIL processes.
• Assist in motivation to the team and really focus on driving up service levels.
• Adheres to, participates in and actively promotes use of all IT Department ITIL processes and procedures.

Skills, abilities and knowledge

• Educated to degree level in a computing, engineering or technical discipline
• Cisco CCNA or equivalent
• ITIL Foundation certification.
• Extensive experience of working in large network environments.
• Delivering standards and documentation
• Managing own project deliverables.
• Experience of providing an out of hours support service to meet business needs.
• Abreast of current IT developments, standards and their applications.
• Experience with the following products:
• Extreme (Enterasys) LAN and WLAN infrastructure, Network Access Control, Policy Manager and Pureview. Checkpoint Firewalls, Mitel 3300 IP Controllers, Nu-Point Messenger, MiVoice Border Gateway and SIP. Solarwinds NPM and NTAIn depth knowledge of up-to-date Networking, Security and Telecoms systems and services
• Excellent communications skills (both oral and written).
• Excellent Organisational / Project Management Skills
• Demonstrate a thorough understanding of the need for outstanding customer service at all times.

NMNCJun2

• Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level.
• Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability.
• Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement.
• Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review.
• Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video.
• Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary.
• Manage the escalation of incidents appropriately, and as required, in order to deliver the highest possible level of customer service and operational performance of Trust IT systems and services.
• To increase technical expertise and knowledge in areas of technology supporting and leading the Trust’s strategy.
• Work as part of a shift pattern to ensure cover for Service Desk Operating Hours.
• Ensures that all requests for support are correctly and accurately logged, assigned and responded to according to Service Level Agreements, agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays.
• Promote, champion and drive the use of IT Infrastructure Library (ITIL) (BS15000, ISO20000) best practices across the IT Department. This will include the responsibility for owning and developing some of the ITIL processes.
• Assist in motivation to the team and really focus on driving up service levels.
• Adheres to, participates in and actively promotes use of all IT Department ITIL processes and procedures