WE’RE HIRING: NETWORK BLACK BOX L1 ENGINEER (WITH LMS ADMIN EXPERIENCE)

Location: UAE (Dubai / Abu Dhabi / Sharjah) Experience: 5+ Years
Employment Type: Full-time | Rotational Shifts (24x7)
We are looking for an experienced Network Black Box L1 Engineer with strong skills in network monitoring, incident management, and LMS (Learning Management System) administration. This role requires a professional who can handle L1 network operations while also managing and integrating LMS platforms for enterprise training and compliance.

Key Responsibilities

• Perform 24x7 monitoring and support for network infrastructure using Black Box / NOC tools.
• Handle incident triage, troubleshooting, and escalation to L2/L3 teams.
• Manage and administer LMS platforms (Moodle, TalentLMS, Canvas, Blackboard, or custom solutions).
• Conduct network health checks, reporting, and system audits.
• Create and maintain SOPs, knowledge base articles, and LMS training workflows.
• Support patching, upgrades, and preventive maintenance.
• Ensure adherence to IT security, compliance, and SLA commitments.

Mandatory Skills

• 5+ years of experience in network monitoring / NOC operations.
• Strong knowledge of network fundamentals (routing, switching, VPNs, firewalls, load balancers).
• Hands-on experience with network monitoring tools (SolarWinds, Zabbix, Nagios, PRTG, etc.).
• Proven LMS administration experience (user management, course setup, reporting, integrations).
• Familiarity with ticketing systems (ServiceNow, JIRA, Remedy).
• Excellent troubleshooting, documentation, and communication skills.

Preferred Skills

• Basic scripting (Bash, Python, PowerShell) for automation.
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• Exposure to cloud-based network services (AWS, Azure, GCP).
• Networking certifications (CCNA, CCNP) or LMS certifications (Moodle, Blackboard, etc.).

• Perform 24x7 monitoring and support for network infrastructure using Black Box / NOC tools.
• Handle incident triage, troubleshooting, and escalation to L2/L3 teams.
• Manage and administer LMS platforms (Moodle, TalentLMS, Canvas, Blackboard, or custom solutions).
• Conduct network health checks, reporting, and system audits.
• Create and maintain SOPs, knowledge base articles, and LMS training workflows.
• Support patching, upgrades, and preventive maintenance.
• Ensure adherence to IT security, compliance, and SLA commitments