NETWORK & COMPUTER SUPPORT SPECIALIST

Company: Morgan Records Management
Department: Information Technology
Reports to: IT Director
Employment Type: Full-time
Location: Nashua, NH (Primarily On-Site Position)
Position Overview: We are seeking a motivated Technical Support Specialist to join our IT team. This role offers an excellent opportunity for someone early in their IT career to gain hands-on experience with network administration, desktop support, and IT infrastructure management while developing troubleshooting and client service skills.

REQUIRED QUALIFICATIONS:

• Associate degree in Information Technology, Computer Science, or related field, OR equivalent work experience
• Basic understanding of Windows and Mac operating systems
• Fundamental knowledge of TCP/IP networking concepts
• Familiarity with Microsoft Office 365 suite
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication abilities
• Ability to lift up to 50 pounds and work in various physical environments
• Customer service mindset with patience and professionalism

PREFERRED QUALIFICATIONS:

• CompTIA A+, Network+, or similar industry certifications
• Experience with Active Directory administration
• Basic knowledge of virtualization technologies (VMware, Hyper-V)
• Familiarity with ticketing systems (ServiceNow, Jira Service Management)
• Understanding of cybersecurity best practices
• Experience with VoIP phone systems

• Provide first and second-level technical support for desktop computers, laptops, printers, and mobile devices
• Assist with network troubleshooting, including switches, routers, and wireless access points
• Monitor network performance and assist with basic network maintenance tasks
• Help manage user accounts in Active Directory and support password resets
• Install, configure, and maintain software applications across the organization
• Document technical procedures and maintain accurate IT asset inventory
• Assist with backup monitoring and basic disaster recovery procedures
• Support video conferencing systems and collaboration tools
• Participate in IT projects including hardware deployments and system upgrades
• Provide excellent customer service to end users and maintain professional communication