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Network Consultant-Assistant Manager at Vodafone United States

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Diagnostics, Root Cause Analysis, Change Management, Fault Management, Incident Management, Customer Communication, Routing Protocols, LAN Switching, WAN Technologies, CCNA Certification, CCNP Certification, MPLS, Team Player, Troubleshooting, Multitasking, Stress Management

Industry

Telecommunications

Description

Perform diagnostics and proactive analysis for network faults Conduct root cause analysis for network alarms Support daily operations through Change & Fault management aligned with ITIL standards Ensure SLA adherence and manage incidents throughout their lifecycle Escalate issues to L2 engineers and relevant teams for resolution Coordinate with vendors and third parties based on priority and business impact Communicate effectively with customers, including participation in bridge calls Manage ticket queues and ensure timely updates to customers Maintain zero misses on process and escalations Demonstrate ownership and accountability in all aspects of service delivery Engineering graduate (BE/BTech) with CCNA certification (mandatory) Minimum 1 year of experience in NOC with a technical profile Exposure to routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, Trunking, STP, PVST), and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP) CCNP certification and experience in MPLS, LDP, TDP, TE are desirable Strong customer handling and communication skills Fluent in English with the ability to manage global customer interactions Team player with the ability to handle stress and multitask Quick learner with a logical approach to troubleshooting If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

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Responsibilities

The Network Consultant-Assistant Manager will perform diagnostics and proactive analysis for network faults, conduct root cause analysis for network alarms, and support daily operations through Change & Fault management. They will ensure SLA adherence, manage incidents throughout their lifecycle, and communicate effectively with customers.